Yes you can use pss if on same network and pic file type before downloading
or keep it simple ….. like I said … forget what you have done in the past
On recorder >backup>top right > file type> change to what format you want
Hi. Your first problem is ….. you need to forget anything you did in the past
you have a new nvr …. That should play your files without converting…. So you must be also downloading your files wrong
what make is your nvr and also what app does it use