smitmor

Hey folks. I just wanted to post a follow up. Someone higher up from IC Realtime contacted me around the middle of the week and we resolved the issue. I got my refund!

There is no point arguring with you. I still do not agree with you but I will be the bigger man and let it go since all we are doing is wasting one another's time. Have a nice week.

You were pretty quick to kick me, sir. And as I stated before, I am not here to bash anyone. I simply stated my experience. As it stands, IC Realtime has had the equipment and my money since the end of October and has not once made an attempt on their part to resolve the situation. I have had to initiate every communication with them and have still got nowhere. Without getting into an argument with you, let me ask you this: How would you feel if you gave someone over $2000 and months later had neither the equipment nor the money you paid for it, and the manufacturer quit returning your emails or phone calls? I don't expect that my posts on this forum will resolve the situation in any way, but I do hope that anyone else who reads this will take note of the experiences of myself and others so they can draw their own conclusions about IC Realtime's business practices.

Rebco, I am not bashing anyone. I am simply sharing the experience that I have had with IC Realtime. I thought that was the whole purpose of this forum. I am sorry that you feel that anyone who doesn't share your outlook on the situation is subject to a permanent ban. I have already begun filing complaints through the proper channels. I certainly didn't expect anyone here to fight my battles for me.

I also have had a bad experience from IC Realtime. To summarize: In September 2008, a salesman from IC Realtime had been talking with my company in an effort to get us to promote his company’s products to our customers. After some discussion my company agreed to try some of his products. The salesman made a verbal agreement whereby we would purchase some items on a 30-day trial basis in order to evaluate them. At this time it was our understanding that we would be allowed a full refund if these products did not meet our needs. During our trial we had numerous issues with the IC Realtime products. Not only did the product not operate to our liking, but we also had a 60% failure rate while trying to do even the most basic task. We spoke with his technical support team several times but they were never able to resolve the issues that we encountered. I communicated to the salesman that we would like to return the products. The salesman insisted that we speak to technical support again for a solution. Once again, we spoke to technical support and once again they were not able to provide a solution. The salesman was again informed that we wanted to return the units but instead of providing me with return procedures, he again stated that I needed to work out the issues with technical support. I told the salesman that I did not have time to continue evaluating his product at this time. I boxed up all of the equipment and sent it to the salesman's office, labeled to his attention, on October 27. The salesman was notified of the shipment and given the tracking numbers. On November 11, I notified the salesman of the UPS delivery and asked the status of my refund. The salesman stated that he would get with his boss on the refund and get back to me. I received no further calls on the matter. On November 14, I asked about the status of my refund. I received no reply. On November 17, I again asked about the status of my refund. I received no reply. On December 1, I once again asked about the credit. I again received no reply. On January 20, 2009 I spoke on the phone with the salesman and asked the status of my refund. He again began insisting that we needed to get the product back and speak again with his technical support team. I told him that I was not interested in re-evaluating the products and expected the refund that I was promised when I originally agreed to evaluate his products. He stated that he would get with his boss and call me back. Later that afternoon I received a call back from the salesman, who stated that his boss would only allow us an in-store credit. Furthermore, they would not offer a full credit, as they had suddenly determined that the items were not returned in good condition. The salesman stated that the DVR unit had a scratch on it, the box was torn and had holes in it, and all of the items were not in the box. Furthermore he stated that he could not offer a refund on one of the cameras because we had used it. During my initial conversations with the salesman, he did not provide any stipulations regarding the condition of any returns. However, I can assure you that all items were treated with care and repackaged in pristine condition when I shipped them back. I personally packaged all of the items and guarantee that the DVR was not scratched, the box did not have tears and holes in it, and I was very particular about making sure all of the materials were in the box. If these issues do exist, they occurred after the items left my possession. The camera, I admit we did use. How did he expect me to evaluate it without using it? I also wonder why the salesman made no attempt in the nearly 3 months since I returned his products to notify me of these supposed problems. Neither the salesman nor his company made any attempt to notify me of any irregularities. I feel that his actions are a classic example of bait and switch practices. I am now seeking a refund in the amount of $2082.00 plus finance charges for the items that were returned to IC Realtime. I have logged 14 pages of supporting documentation, including emails to and from the salesman, tracking #’s, pricing, and the IC Realtime “customer satisfaction guarantee.â€