no, that is not the right way to do it.
you should not be viewing the cameras over a remote desktop program.
enable the geovision web server and open some ports in your router...you will get better results.
I'm Sorry for the confusion. You are right about your advice. Except in my case the customer is using a MAC computer to view the cameras and the only way to view multiple cameras at once is through remote desktop software. My bad for not explaining that at the begining. If you know a way to do this without remote desktop software, I would be happy to learn how. When I last checked with tech support they said I could only view one camera at a time and viewing recorded video was not availible for MAC's.