averagejoe

Hi all, Last week I opened my third restaurant in NYC. Before we opened I called my online video security company hoping to purchase my usual Geovision GV-2008 hardware compression card and was disappointed to learn they had recently sold out. Due to time constraints I took the advise of my sales representative and decided to purchase a NUUO SCB-4008 hardware compression card. My rep. is very knowledgeable about security cameras and has given great advise on products over the years, so I didn't think twice about purchasing a card from an unknown vendor. He explained to me that NUUO products are relatively new to the US market and that I would be very satisfied with its performance. We received the card the following morning as promised by the security company and my security integrator had the entire 8 camera system configured in less than an hour. That night we had an incident involving a stolen hand bag so we obviously headed straight for the newly configured security system. After a few minutes we narrowed down the incriminating footage and immediately proceeded to back up to disk. During the backup process we ran into a few small problems so I decided to search for the answer in the manual. After pouring through pages for nearly 20 minutes I could find neither an straight answer nor a technical support phone number. The following morning I called the security only to find out my rep was gone for training purposes or something like that. The young lady who answered the phone suggested I consult NUUO's website for a tech. support phone number. Well what do you know, NO US-BASED TECHNICAL SUPPORT PHONE NUMBER WHATSOEVER....NONE. Conceeding defeat and far too busy with a host of other new construction problems I decided to postpone the troubleshooting questions for my rep. The following morning the guy walked me through the problem and I was very finally able to confront the suspect with the incriminating footage. Thanks guy...you know who you are. BOTTOM LINE: This card is OK, however, there is ZERO US-based telephone support for NUUO products. Put it this way, by the time tech support replied to my e-mail I had already resolved the issue. Who has time to wait for some bozo to reply when he sees fit. My time is too valuable and I certainly will not be purchasing NUUO products in the future. Geo luva...