malaysiacctv

hi everyone this is my first post, i have one problem regarding cctv setup, i have 1 client using nokia express music, he want to view cctv system through his phone. but i failed to do it, i try on other phone(samsung omnia,sony ericson) all can view it. is it the software i download it(eagle eyes) problem or the phone cant support it?? hope u all can solve it thanks