tomcctv

I use SuperLive and have over 30 units on the one app each with 4 to 16 cameras 3.5 seconds and real-time …. Never in 7 years of selling TVT (qvis) have I had a problem so it shows your system has a settings problem or poor network go to recorder and list settings under record click settings click record icon click stream settings ….. on the left of your screen and list each cameras settings

Hi there are only 4 people in the uk who can fix your recorder if you alter the domain …. It even has a warning next to it if changed the Nat is associated with that recorder you are only seeing a part of the domain (so as others can’t copy it) As far as uk so am I and you have the viper recorder this is an example of your domain N7D800xxxxxxEurope/autonateu.com so do not alter it

Ok we seem to be getting nowhere hundreds of TVT recorders out and I’m tech support also for my area yes 4g is slow but there are settings to stream faster yes your iP address works faster because it’s local (only on your network) so it’s impossible to connect with local iP when away from your system you also have custom settings on app to make connection quick and smooth also what country are you in …. It makes a big difference to the app

Hi don’t change the domain it won’t help you which app are you using now ?

Hi nothing is legit from hikvision anymore and the site you have listed pings all over the place main area is Canada… there it changes it’s name but same iP and ends up in Hong Kong website is only a few months old Updated Date: 2023-03-02T14:17:03Z Creation Date: 2023-03-02T10:42:37Z Registry Expiry Date: 2025-03-02T10:42:37Z so no I would not buy from that site …. Yes they’re cheap but for a reason…… some countries are starting to ban the imports and also removing the fcc and ce certification don’t waste your money as you can’t get it back

Hi that’s the reason why you can’t get connection away from your local network. recorder settings ….. click settings bottom left…… then click network ….. then at the top of that page you will see NAT …. Click on that …. You will then see a qr code and under that you will see a code …… go on your phone or pad and replace the iP address with that code and it’s case sensitive then click save at bottom of app

Ok did you scan or put the Nat code into your app or the iP address

Hi it looks like your using the wrong app supercam plus is not TVTs app you need to delete that app and reload SuperLive plus ….. uninstall supercam first

Hi not many people want there systems to be linked to a China server let alone give out every bit of personal data to 3rd parties It makes no sense why anyone who needs cctv to give out or let a 3rd party person recover YOUR data from all your devices why and what is the reason if I asked you for the iP address of your phone and pc and tablets ….. I think you would say no

Yes I know what a static iP is …..most static are free from isp …. Paying for them is a thing of the past also using them is a thing of the past … only need one if the system is old like yours and does not support NAT your looking at £270 for 8 way 4K nvr and NDAA approval….. don’t buy without in the uk

Hi a static from that company costs a lot of money ….. infact you have a static IPv6 but shared. And you also have a what’s called a stack router which they have supplied (it’s the only way ipv4 and IPv6 can communicate) ipv4 was established 1983 it can’t disappear overnight instead of spending more money I would swap out your recorder (cheaper than buying a static from them) remember it’s a monthly charge for as long as your with them as far as apps you should be using explorer app for that unit But your recorder is 9 years old so no point spending money with your isp when you can just change nvr

Hi. Atlantis pro and I Apollo 8 are too seperate systems ……. How old is your unit and why are you using that app … are you on iOS or android? I wish people read there isp terms and conditions….. 14 you have gone past your 14 day period then it’s going to start getting expensive for you i don’t know which option you have taken for data but lets say the 500mbps which unless you have a big family all watching Netflix then it is overkill BUT you only get 500mbps if everything is hard wired (90%) of equipment is now Wi-Fi based in a home so your not going to get 500mbps IPv4 is standard and IPv6 is rolling out more in the uk but here is my problem with your new supplier a IPv4 iP is getting hidden behind a Nat by your new supplier for some reason I have never seen a mainstream isp do that in the uk before

Hi which recorder do you have ???

Hi all 3 listed above are not all dahua so we need to determine which system you have … your screen image also shows you are using the xmeye unit …. Which can use the dahua app also why are you choosing IPv6 …… depending on age of your recorder it may not be supported can I ask why you have gone with such a new company that was created in 2020

Hi I have sent you info via you pm

Take all your private information company only been running 2 months …. Unsafe Updated Date: 2023-06-26T08:21:32Z Creation Date: 2023-06-26T06:28:09Z Registry Expiry Date: 2024-06-26T06:28:09Z

Hi have you allowed access to all 3 IP address in you netgear go to browser and enter www.mywifiext.net password is on back of extender then lookup your 192.168.1.102 and 103 and give them access but you will find netgear powerline plugs will work much better between your routers and much faster data

Ok was just trying to save you time and money ……. Just finding the cameras to work on that unit old AHD 960h cameras don’t exist anymore and HD AHD cameras won’t work on that unit

Does not have what signal ? does it startup ? does it display cameras ? if the system is dead then you need more than the firmware…… the systems software needs to be working also is it worth it …. 8 year old system that only runs AHD cameras …. And it will not support the latest AHD cameras

Hi. What are the problems your having with your dvr to need a firmware update does the system work ?

Hi. cctv is a mine field and to learn every aspect will take years ….. in your other post you’re using Tapo cameras …. These are smart cameras and not true cctv camerasand this is very important thing to learn first. All smart cameras involve 3rd party involvement and it’s never good here is a statement from Tapo (tp-link) https://www.tapo.com/uk/app/privacy/?utm_source=tapo&utm_medium=app as far as using nas for storage yes there is a fee with some companies and they have been going for years but NVRs have started to be a better option and for 4 to 5 cameras then it’s best to only use a nvr and it’s a lot cheaper as you don’t need Poe switches as there built in to systems now

Hi. Cameras and nvrs will have an optimum range for giving smooth data travel…. It’s not just about bitrate you also need to take bandwidth into account your lorex will allow your 4K quality as out of box what is it your looking at doing ? Is it quality of display on screen or better quality remote view

Hi Yes it’s a hikvision but it depends on your hik nvr ….. is it capable of doing 4K and is it capable of 4K on all channels some hikvision only allow 2 channels 4K ………. Some old hikvision only support 2mp or 5mp

Hi Malcolm there are two types of camera …. CCTV and smart cameras and there not to be mixed up your looking at Tapo (Tp-link) smart cameras there is no control over these cameras in the way you would have with a cctv camera tapo is setup via there app (qr) so you can’t get the local iP address of the camera which is what you need for local storage like nas smart cameras are not the best to do homework on as they’re not cctv MAS far as licensing in the uk ….. no we don’t have that problem …. However some NAS systems require you to pay to use cameras on there system but at the end of the day a good NVR is a cheaper and more reliable solution

Hi. This post is 2 years old ….. you are best telling us your problem and what equipment you are using