ghostrider2142

Can you let us know what changes you had to make in order to get an improved image? Thanks

Oh, I have also noticed that the artifacts in the images that 3RDIGLBL posted did not appear on my system until I did the most recent firmware update.

AverMedia tech support sent me an email several minutes ago. They are unable to duplicate the problem and requested additional information. I had sent them a link to this thread so they could investigate, but I have not yet placed an order for the EH5216 so I don't have any additional information beyond what is included in this thread. I assume those who have an EH system with de-interlacing problems have been in contact with AverMedia and will keep us posted re any progress. Best, Christopher I had just sent them an email as well with a link to this thread, guess you beat me to it.

I just finished a chat session with Avermedia and they are working now to duplicate and resolve the problem. Best, Christopher Have you heard anything new about a patch to fix the problems? Thanks

Can you tell me what frame rates you are getting over the net when you have 9 channels displayed? I am getting 0-1 per channel and maybe 9-10 in single channel. I have a comcast connection with 2.5Mbs up.

Have you contacted Avermedia technical support? Best, Christopher Yes I have, and tomcctv has just let me know that they are working on a patch. But I am unclear on what the patch is going to fix.

I have it set to Deinterlace 2 currently without any improvement. I have also tried Off and Deinterlace 1 as well. I am currently seeing the same types of images as 3RDIGLBL posted as well as the trailing artifacts the I posted in the youtube clip earlier.

I am trying to figure out if the unit is bad or if this is the best the unit can do? I wish I could find someone else who has this unit that would let me take a look at their feed to see if it is better.

Update: Just changed the drive out for a new WD 1TB and nothing has changed.

Hey tomcctv, what frame rates are you getting when remote viewing over the net? Total when viewing 9 channels at once? thanks

I talked to tech support before I bought the hard drive and he told me that they had tested 1.5TB hard drives from Seagate in the system and they were recommended over the other HD's. He also said that list was old. that will be your hard drive. the seagate you have installed is not recomended for avermedia. we have 8 of these units out and never had that problem. in all are systems from aver we use hitachi 1tb http://www.avermedia.com/AVerDiGi/Product/Detail.aspx?Id=253&Tab=SystemRequirement

I talked to Avermedia Tech support and they have been pretty helpful and have agreed to take the system back if I'm not satisfied which I really appreciate. I'm trying to work with them to see if there is any way to improve my system before I make that decision though. The thing that bothers me the most is the viewing online. The frame rates are just terrible compared to the other systems I have and had at the same location. There is also a constant pause in viewing live, 2 sec, then pause, 2 sec, then pause, and so on.

MPEG4, and they are all analog cameras. I appreciate everyone's help so far.

I have 4 cameras set at 15fps at 720x480, 1 at 720x480 at 10fps, 3 at 352x240 at 12fps, and 2 set at 352x240 at 8fps. The other channels are off. I've tried turning the frame rates down, lowering the resolution on all cameras and the artifact issue still remains. I bought this system because the image quality was better than my previous setups. I can't believe I can only get 10fps total via the web. If I have it split into 9 channels the frame rates per channel drop to 0-1fps. It's terrible. As far as the HD, I heard about the issues with the firmware but I thought that it only affected people using RAID configs. The artifacts still are present when not recording so I don't think it is a writing issue. I don't have another drive to test it with right now, I was going to put a WD in it but the manufacturer said the Seagate's were tested and worked well during R&D.

The HD is a brand new 1.5TB Seagate Barracuda 7200rpm, the stutter and artifacts happen during live viewing as well, not just on playback. http://www.seagate.com/www/en-us/products/desktops/barracuda_hard_drives/barracuda_7200.11/#tTabContentSpecifications