Ed Brumby

Hi I am new to this forum so hope I am in the correct one! I have installed a DVR at my work with 2 cameras and it records fine. The supplier has guided me through setting up remote access to images on my home PC. He can view the cameras. I can't. It connects, but no images. I run Win XP on an Amilo laptop. My work ISP address does not seem to change (work computer on all time). Is there anything in my computer settings that would stop me seeing the cameras? Ed

Would it be a help if I sent you the software. It is only about 1MB. I would have to rename the exe file as doc and send this way. You may not want to risk the security, or what are the forum rules on this? Thanks for your patience Ed

Thanks I have attached another page of the manual. I can't see where you have to drag. I think you just have to select whether you want to see on camera or four etc Ed

Thanks again. My friend has tried from his computer, with different internet provider - same result. I have attached a page from the manual. I can't see wher it confirms I have an attachment so hope it goes ok I will get the make of the unit tomorrow. Ed

edselrt Thanks again. I have disabled Norton AV and tried the software on two other computers - same fault. I will have to look at what firewall I have. The supplier helped me set the DVR to router up by telephone. He can access the images. The port at the DVR end was set to 50000. The port on the client software is set to the same. Hope this helps Ed

edsel Many thanks for the reply. I think I have active X. I am using client software and am having trouble even finding a name for it. The CD has an orange Globe then e Net. How do I check that the ports are open on my laptop? Ed

Hi I am working my way through the posts on this forum and trying to learn! My DVR was bought from Spot technologies UK (very good). i have tried a port open test and I can access my remote DVR and it's port. Still no video Help! Ed