BSD2000

"Candy" done it again selling direct to end user Nothing personal BSD2000 Well, in my case, she was a life saver. Especially when most dealers absolutely refused to help me - "You didn't buy if from me, ^%$& off" is all I heard. The Dealer network marketing strategy may be a fine for dealers from a business standpoint, but there are situations when it sucks for end users. What was I supposed to do, throw a perfectly good $800 D1 hardware card in the trash? Then, cozy up to a 'regional' dealer and pay $900 for a new card / software bundle? Another problem I find is that a lot of dealers don't follow up by keeping current with the latest version of the software. At least with Netvision, the software is updated almost monthly. The dealer I purchased my other two 4 channel cards just recently updated his website to offer a 'new' version that uses the disk allocation and management feature - a feature that has been in use by Netvision for how long? A year? How long do you think it will take him to offer 64bit OS support, which is now available from Netvision? Another year? I would much rather deal with the source, then deal with 'dealers' in the states and get the cold shoulder. No offense intended, ak357.

I purchased a software license from Netvision DVR last year (DS-4008HC based card), before they implemented the login & password requirement for the download section and I'm having trouble getting them to respond to my requests for an account. Has anyone here had a problem getting through to them? I have been using version v5.33, but I noticed that the latest v5.35 supports 64bit OS's and I wanted to downloaded it to try it out. I sent 3 requests to the sales team and so far I have not received a response. I realize the Chinese New Year holiday was celebrated during this time, but that ended 4 days ago. Usually they are quick to respond to any questions I have so this seems unusual. Has anyone else experienced problems getting in contact with them?

I had the same problem when I purchased a used Hikvision DS-4008HCI card on Ebay. It came with just the card and cables - no software. From my research, it looks like each distributor who markets and sells the cards bundles the software with the card with a proprietary license file which includes information on the specific card you purchased. Each software bundle seems to use a different format of the license file. So, the license file you have most likely will not work with other Hikvision supported software. I think that each distributor must update the license file inside the bundled software package to include the latest 'list' of valid licenses so that with each new version that comes out, everyone who purchased a card from them will have no problem installing the newer software versions. Why are the license files incompatible between the various versions of Hikvision software? I don't know. Why is the client software between each distributor incompatible with other brands of Hikvision software? Again, I have no idea. You would think that some sort of standardization between the software developers would have happened by now. In my case, I was not able to track down the original distributor who sold my card, and nobody would offer support unless I could prove that I purchased the card from them. I found http://www.netvisiondvr.com from a post on here and contacted a sales rep who, after I explained the situation, was able to help me out. I was able to buy a 8 channel license from Candy @ http://www.netvisiondvr.com. The price I was quoted was 'per channel' and was very reasonable. I highly recommend Netvision's software, but lately the support has started to ignore my messages for support. The software was available and could be freely downloaded, but recently they implemented a secure download section and you need an account and password to login. For some reason, they are protecting the download section with security tighter then Fort Knox; even from people who purchased licenses from them. If you can get response from them, and you are able to purchase a license, the software is very good and worth the money.

Hi, I am a tech from Netvision. Maybe the sales missed your email. Or maybe they mistook your email as junk mail. I am so sorry about this. I will PM you later to give you ID and password to the download page. By the way, can you please tell me your location? I replied to your PM and sent you a personal Email message with the information you requested. I'm located in Northeastern part of the United States. I'm still waiting for the account and password...