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Fellow techies, I've posted a similar question to FLIR tech support, but I'm hoping posting the question here will get a quicker response. I have a pair of FLIR PTZ domes, model N336ZD1, which I need to reset to factory defaults (as in resetting even the 'admin' password to default). I've tried doing this through the camera's web interface (good thing I set up another account with admin-level access!), but it doesn't seem to help. FLIR's only suggestion so far was to link me to a copy of the IP camera manual, but the example page they showed for resetting to factory defaults looked nothing like what the camera's web system was giving me. I thought, perhaps, updating the camera firmware would clear the configuration. Unfortunately, I've been unable to locate the firmware file despite over an hour of searching on both FLIR's support site and Google. I like the way FLIR does their hardware, but, dang it... The best hardware in the world is useless without decent support! Any help? Thanks much.

(After reading the article on GVI...) Damn... That's frustrating. I liked the look of their stuff. (sigh) Ah, well. No matter. Further research has determined my best course is actually to pursue a hybrid DVR, since I'll eventually be moving to IP cameras. With this in mind, I've now got my eye on the AverMedia EH5216H. Anyone have observations on it? Thanks much.

Good eve, I've narrowed my DVR choices down to two, the GVI AR-6160 or the Security Labs SLD266. Both seem to be well endowed with a feature set I'll find highly useful for at least the next couple of years, but I've never dealt with either company before. My experience to date has been with very high-end Pelco and Honeywell gear, both of which are well beyond my budget or needs. One big concern, beyond reliability and serviceability, is my wife. She needs to be able to access the live view, and control the two PTZ cameras, via a simple web-browser interface. Dedicated remote-access software is out, because she's vision-impaired and needs to use a screen enlarger (MAGic) to even use her computer. We already discovered, the hard way, that iRAS and MAGic do not play well together. As near as I can tell, both of my prospective choices will do web access, but again I've had no direct experience with either. Observations welcome. Thanks much.

Unfortunately, no match. In fact, there was no manufacturer's label on it at all, only a serial number. Heck... the only way I knew Argus had touched it was through dumping the contents of the EEPROM on a device programmer, and looking through the hex code for a manufacturer name! Thanks for trying.

Fellow techies, I recently became the proud(?) owner of an Argus DVR-4 recorder. Unfortunately, as it was bought on the surplus market, it did not come with its system software CD. Is this CD an obtainable or downloadable item? Perhaps someone else who has the same recorder would be willing to copy it for me? Or should I simply scrap the thing for the hard drive? Thanks much.