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pacsol

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Everything posted by pacsol

  1. pacsol

    Upgraded from 7.3 to 7.7 SP2

    New to the board, so hope this is the right place. I have several customers that use the NV5000. I had them all running 7.3, but decided to upgrade to 7.7SP2. After upgrading my first client's PC to run 7.7 the webview function only displays one camera at a time, with no other icons on the sceen. After installing the the active x control it starts to download the other software, then I get two errors 1. Windows cannot find C:\Program Files\remoteAP\install_language2009713.exe. 2. Windows cannot find C:\Program Files\remoteAP\webcam\bmp\bmp_20080423.exe Has anyone else run into this issue?
  2. pacsol

    Upgraded from 7.3 to 7.7 SP2

    It is a NV5000 card in a pc.
  3. pacsol

    Upgraded from 7.3 to 7.7 SP2

    Hi Tomcctv, downloading the webcam.x file from the dvr through IE. Have not tried to extract it from the software and run it that way. Will that work??
  4. pacsol

    Upgraded from 7.3 to 7.7 SP2

    Well, tried the suggestions. Uninstalled the Active X manually, reinstalled. I have admin rights on all systems I have tried this on. I downloaded and ran the file NV_ocx_uninstall.exe (which essentially just uninstalls the Active X. I have also run NV_ocx_uninstall.exe, then manually removed the C:\Program Files\remoteAP folder and all registry entries related to any avermedia product and restarted. All of this failed to fix the issue on three pc's running windows xp sp3. I have however had no issues getting it to work on a Windows 7 32 bit pc. This is all from the same network, so the fact that it works on the windows 7 pc disproves any router issues. I have found a work around for my own amusment. I manually extracted the files from the install files mentioned in the error into a folder on my desktop. I then tried to connect to the camera after removing the active x and remoteAP folder. After I get the failed to find message, I log into the camera and get my single camera view with no buttons then close out IE. Then I copied the files from the folder on the desktop to the folders mentioned in the error. I then restarted the pc and connected to the camera again, and voila, there are all the missing buttons. Alas, I cannot have this be the answer for my clients as it is unacceptable. I have also found that Avermedia support is not very helpful. Oh well, hope this helps someone in some way.
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