Colm

a right so unless its the windows firewall/ antivirus firewall then it must be behind another router ? there is a computer system or server in the offices wander could that be the problem

Hi yeah thanks for taking the time , its a Hdr-16RP just reading through the manual and it saying for FTP port defaults at 21. and in RTSP setup port 554 then RTP start port 1024 .... end 10000 do these all need forwarded and setup for normal operation ? one other thing the dvr came with the hhd screwed in already, does it need formatted? cause although its recording it wont backup to dvd, or it doesn't even show the backup process while its backing up to the usb pen which it does back up too eventually am wandering is it the firmware upgrade maybe? haven't tried both as i left the place on friday evening and can't get in again till monday this is my first DVR setup remotely and if i can master this one with a bit of help I should be good for the rest all help is very much appr.