Yep.........same problem, I even tried to trace them via a phone # on the whois site but still no answer.
My opinion is that is a good program and has a lot of functions and I use the program for IP cams via a network and use a dedicated PC to do the motion recording.
So far I have quite a bit of experience using AW v11.5 and the IP cams, so if I can help somebody, I would gladly do so.