nicksonnl

Hi Guys, I received an AVC798 back of one of my customers. I checked all the usual stuff and haven't found a solution yet. In fact I have no idea what to do the error that appears after a while on my screen (about 5 minutes). I've got the following error: sys err 16.000, this can also be found in the log. The error pops up usually after a while walking through the menu, without making any settings to it. Does any of you know what this could indicate? "No HDD, several power supplies, Newest FW on the machine" best regards, Nick

Hi, You always have to download the video from the DVR. This is since the H.264 series from AVtech. It doesn't send just a picture anymore to an email. Cheers, Nick

Nope, it is still the same. Even on the newer models is there still the same problem...

I wouldn't install this one on your dvr. We have tested it yesterday on a couple of models and they all meet a serious problem with the BNC output after we updated them. On the VGA it looks fine, but BNC is nothing more than unbelievable terrible... Everything shows up double... Did you tested this version. After that I loaded the 1003C version, as I mentioned in my post before, and the problems are gone again. So anyone who is using the BNC output of the KPD674B, don't update it with the firmware Leohuandi has mentioned.. Best regards, Nick

I'm not so sure about that Roula, it depends a bit on the model he has. I received last week a new sea container of AVtech, including KPD674B versions with 1003C as firmware version. Please refer to the link as below for the KPD674B: http://www.av-tech.nl/Firmware/KPD674B_1003C.rar Best regards, Nick

Dear Simo, For what reason would they have made that email function? Not too send just an email once in every 5 minutes... The AVtech models don't support this function... The only thing that you can do is to set the sensitivity of the motion lower. Then you will also get less emails. You can even set the size of the object that has to be detected (how many blocks should contain movements before the detection function activates). Best regards, Nick

Hi Boulder38, It seems that your dvr is out of the assigned network range on the dvr. I think you might get confused by the network settings. You can set settings for DHCP, Static etc. As soon as you enter the menu you will probably see static on top (standard). go with the cursor to the line with the description static (first line) and press on enter. In that menu can you set your IP, Subnet and Gateway. After you set the settings, you should be able to connect to the dvr. In case you can't connect to the DVR, reboot it and try it again. Best regards, Nick

Hi Lisa, I haven't received anything yet. Did your emailbox sent the mail out already? Regards Nick

I'm working with an AVC796AD, this one should be fine. It is one of the latest ones in the range of Avtech.

Hi Lisa, That's fine for me. You can send it directly to my business mail. (info at av-tech dot nl). I will take a look at it and get back to you. Best regards, Nick

Hi cwkoomy, I have tried it on a Sony Ericsson Xperia X-10 phone with an Android 2.1 update. The program starts but doesn't load the DVR image... The application keep staying in the streaming page... No percentage is shown. Any suggestions? Best regards, Nick

Hi Lisat00, Can you add a screenshot of the email you have to your message? Is it a link that you receive and you don't know what to do with it? Regards Nick

Dear Seanhawg, This is like mentioned an old DVR of AVtech and CPcam. You can sell them as the AVC785D as it has 8 channels and AVC787D as it has 16 channels. The D is the indication for a built-in disk drive. Best Regards, Nick

Hi Hammerjr, You can use this firmware. We sell hundreds of them each month and are used to update them frequently before we ship them out. This firmware works fine. Probably will most of the issue's be solved now. Unzip the rar file and put in on an USB disk. The update will just take a couple of minutes. Then you will also get more features on your AVtech, also online will you have more functions. best regards, Nick

Hi Hammerjr, Thanks for your quick reply. The firmware you describe seems to be very old. I have never seen this one before... Are you sure you wrote down the correct one? Anyhow, try an update with this one: http://www.ussscctv.com/support/AVC796A_1019.rar You wouldn't find some much information if you use the full productcode. When you look on AVC796A, you might find more information. The Z is just standing for most advanced one. Avtech also has L for example, which has less features. Best regards, Nick

Hi all, We tested recently some Viscoo camera's. They have recently launched 700TVL models with the sony Effio E system, like Viewcam mentioned. These models have the Sony 960H chip embedded. Absolutely fine working models, we have tested as well the gimball models as the outdoor IR cams and we can't say anything bad about them. In color mode they reach up till 700TVL and at night they even reach up to 800TVL. At the sony wesbite can you find more info about the effio system. The described it pretty well. Now the DVR manufactures have to catch up again with some newer models. Best regards, Nick

Hi Hammerjr, Can you inform us about the firmware version you use? You can find it when you login in by IE, configuration, general tab, configure. There is a version number displayed. Best regards, Nick

Dear Roula, Please refer to my first post. There is no Hard disk in the DVR also no sata cable. In my opinion the dvr should be stable without any hard drive. Best regards, Nick

Dear Sinarg, We had those problems before as well. The fact is that you wouldn't find any solution for that. We have reported it to AVtech and we can only pray that they will improve this. You do nothing wrong, please assure on that. This is a known bug in the AVtech DVR's. for an unknown reason will the motion detection function setted by timeline in combination with email notification not work. Sorry about that Best Regards, Nick

Dear All, Thanks for the replies. I've tried to complete the procedure as you describe Roula. It just didn't solve the issue. I put on the USB version 1039 as you described. Plug it into the DVR. Then make a short circuit between tp5 and tp6 and plug on the power. Then it shows reset default, complete booting process on a black window with green characters. Then I remove my paper clip and nothing happens anymore. Still the window that shows H.264. The window with reset default shows already after 5 seconds. To short to update the firmware I suppose? Or did I do somethign wrong? For your information, the power PCB board has been replaced already with another one, that didn't solve the issue. The power board works fine. Best regards, Nick

Hi all, I've got a KPD674 model back from one of our customers. After we connect the model and turned the power on, do we see a red LED blinking all the time. Normally this blinks when the DVR is set on, but in this case it doesn't blink. We see continiously a red light, without any breaks. - no HDD anymore in the system. - monitor is connected a BNC output - Hardware reset has been done without any positive result - the power supply has been replaced several times, no solution. Does anyone have a suggestion what this could indicate? Best regards, Nick

Dear Roula, Thanks for your reply! It is not the AVC798A, it is the old model. The grey one without support for mouse control and mobile phone viewer. The software version on this model is 0058. I see now that the latest is 0060. But that wouldn't fix the issue. When the model came in, it had an older FW version, I can't remember which anymore. I updated it by that time to version 0058. But that didn't solve the issue. I updated it today to version 60, also that didn't solve the problem. After it reboots, it will show the error in 10-20 seconds.. Best regards, Nick