Digitalbil

I just had the pleasure of dealing with a store that is the front for a company called Q-see. This company not only sold me something that does not do what they said it would, the retailer closed its doors while I was trying to return the product. I have been trying to deal with the manufacturer patiently, but now that the store is fully closed, I am being told that they can not help me in anyway. I paid them 1600 bucks for a system that does not work or do anything that is useful to me. I came into that store with very specific details as to how this dvr card needed to work. The salesman that I was dealing with seemed to be up to date on what their products could do. I informed the store within 12 hours of picking up my merchandise that there was a problem. Just today I went to visit the store again and now all of their stuff is gone and there is no forwarding info. I called the manufacturer, who told me that they did get paid from the store, yet will not help me out at all. What can I do to get back at this company?

This equipment was for a special project and that was made very clear before the system was ordered. I was re-assured that it would work exactly as I needed it to which was to cut avi files every time the motion sensor detected activity on each camera. This system does make avi files but only once it has 6 minutes and 55 seconds of material put together. This is what is wrong with it. If it just made avi files like I was told then I would be doing ok. Since it doesn't do it this way I feel mislead. The only reason I was told this is because the salesman knew that if he told me that card wouldn't work the way I wanted it to, I probably wouldn't be buying the cameras either. I have spoken with Q-see and they state that their software has never been able to work the way that I was promised it would work. The company who cashed in was called Tek Solutions from West Palm Beach. They are gone with out a trace. No where to be found. I looked up the articles of organization to find a Marcia Miller that signed the paperwork with an address. I am doing what I can to track her down but I am pretty sure that will also be a waste of time. My sales person claimed to know the system very well. Why would I doubt him, when all I see around me is Q-See products? To Soundy- I am a little offended at your comment about me being at fault here. I know a good amount about the technology that I do know. When making a purchase I asked all the right questions as it pertained to my process, even the return process and I did ask about software even the ability to use generic software, and was assured once again by the salesman that yes it did work this way. The card from a hardware perspective can do what I need it to, but their software is limited and I should have been told this upfront. Don't you think? Even still after I made my purchase and quickly discovered that it didn't meet my needs, shouldn't I have been able to return this card? Or in your world are you telling me that I didnt do something correctly? I usually like to test my stuff either before buying it or at the time of sale. This wasn't exactly something that I could test while standing in the store. I still feel that the manufacturer should step up to the plate and do something. They shouldn't be taking the position that they are. I didn't do anything wrong yet I am still out the 1600. That isn't right no matter what business you are in. If the manufacturer is going to stand their ground and do nothing, then people need to know that this is that type of company. I have worked with CD duplication companies from around the world(Verity and Titan just to name a few). I have seen some of the extra steps that these companies take in helping make sure a client is handled. The specs on the dvr card is what also helped sell me. I like the quality that the card can handle but again if its not going to cut the motion sensor events into little video clips, then it might as well be garbage...

Thanks everyone for the suggestions... Matt... I understand what you are getting at but when your customers breaks it down into the most very simple concept and the sales person takes that info and says yes no problem, then that is what I expect. No problems... maybe some little adjustments but nothing this far off. On top of it I just felt the manufacturer should step up and back their product. End of story. I am not asking for anything super special. I agree completely that its a software thing, but then I should have been told that this card wont work that way because it only works with their software, and even still I should have been able to easily return that card, so I may purchase another. You have to understand, its not like this store had a whole bunch of different brands.. they carry q-see... so then he should know his software enough to know that I would run into this problem. I think this was more of a setup, the sales guy knew that this wouldnt work all along... He only carries q-see product. I never asked to edit the avis.... as long as the motion sensor is working and the software is cutting it, then there should be no reasont to edit the software. right?

Thanks for the suggestion and I did file a complaint with the BBB and Rip Off Report. I want to make sure that no one else gets treated this way. Its really not right and especially when money is tight. I have kids who want to buy dvds yet I cant get the little extra money to buy another card that would actually do this correctly. I have seen some of the cards for about 100 to 150 ... I just completely strapped. I broke down the reciept and I paid about 559.00 for just the dvr card alone. So originally I just thought I will return that card and get one somewhere else...

The manufacturer has a lot more of this to deal with. The salesman who was working with me was talking with the manufacturer and myself while I explained what I needed it to do before the purchase was made. I was also promised custom software to help me burn dvds and to edit the avi files.... It was also stated at the time of purchase that if I have any problems I do have a full 30 days to return it for a complete refund. What I needed the system to do is to cut each motion sensored event into an avi clip(meaning accesible by windows not within the dvr program where it cant be edited). Believe it or not this not a setting anywhere that can be adjusted. Yes I was able to adjust the dvr card so that the camera keeps recording for 10 seconds after a motion sensor has stopped detecting motion but I explained that if the card couldn't work the way that I needed it to that I will have to purchase a different dvr card from a different store so that I may accomplish this. Now I know the other cards that were/are still available but the quality of the video has to go down a little bit. On top of it I have locked up all my money on this system(yes being underfunded really sucks). If I could have returned the dvr card back on the 8th when I knew there was a problem, I could have still made some money, now they are just leaving me screwed owing inverstors money who helped me purchase this. I used inverstors because I couldn't put all that money together. This system was supposed to be used at a haunted house where people could purchase their trip on dvd. Neat concept right? Well I am literally all out of money and having the manufacturer make things worse by not even trying to help me in anyway... yeah that sucks. BTW I also got 8 cameras and about 1000 feet of cable and 8 generic microphones. It wasnt just a dvr card.

I am attempting to cut dvds of people going through a haunted house. So very similar to a Rollercoaster or an amusement park ride. At the end I want to give people an option to purchase a dvd of their experience. This is why the footage would only end up being about 2 minutes long at the most... The cameras are already in place and looking good. I was assured that the dvr card i was purchasing would work as I specified but of course my sales guy was no where to be found on friday while I was trying to get a hold of him. I did notify their company that I was not happy with my purchase, so I am going to take the dvr card back up their monday morning and I hope that I can get my money back. It was about 559.00 for the card. So now I have begun looking to people with more experience to help me carry out this concept. As long as the card is creating small video clips based on the motion sensor triggering on and off, we should be good. The main problem seems to be finding out how each dvr card is actually saving the footage. I am not worried about hard drive space or even dvd burning times... just as long as I can control how long the camera stays on after it is triggered, this will be fine.

I am trying to cut dvds(2 minutes or less of video) on the fly and am having a lot of trouble getting information about these types of cards. I have four camera points that need to be activated by motion sensors. The problems I have run into are that the dvr cards want to consolidate each camera into one long movie rather than creating small video clips. I currently have a Q-See 8 channel card. The motion sensor part is setup correctly meaning that it turns on right and even stops correctly. However it doesnt create a video file that I can actually combine with other clips to be finally dropped onto cd. Dont get me wrong yes it does eventually make a video clip but it will not let me edit it. Can anyone help point me in the right direction. To me this sounds simple but for some reason I can not find the answers. If there are more questions that I need to answer then let me know and I will answer whatever you need me to in order to get this resolved.

I came here looking for answers to help solve a dvr recording setup problem. I am hoping you guys can help save my butt. Here is the deal I am trying to find a 4 channel dvr card that I can use with vista or windows 7. I need this card to record only motion triggered events(no more than 30 seconds each), and it must save these files in an avi format that I can access for the purpose of putting one video from each camera onto a dvd. So that means the dvd would only have a total of 4 chapters(one from each camera) and the dvd must be in a udf format(playable on all regular dvd players). The dvd will probably only be about 1 and a half minutes long which is fine. I also need to be real quick with the burning of the dvd. I dont care about wasting hard drive space or pc resource as long as it will do this on all 4 cameras, obviously I want each cameras triggered events dumped into separate folders. I know this might sound really simple to some of you, but I am not a pro and its hard to get straight answers. I made the mistake of buying an 8 channel DVR card from Q-See along with 8 cameras. I am hoping to return the card but keep the cameras and use the cameras with a better dvr card. Yes I know I said 8 but I realize I can get by with 4. I dont want to have to any kind of converting to prepare the files for dvd. I need to be able to drag and drop them or even use a program like xtodvd to burn it. Any Suggestions ??