rtsheffy

Thanks jtutje and Doug. I deleted the file and reinstalled the software. Everything is good now. I really appreciate all your help, I couldn't have done it without you guys. Thanks a million!!!!!!

Thanks jtutje. I will definitely try what they said next time I'm at the club. Thank you for taking the time to share that with me.

I am working on an older (6+ years) camera system that is running Eyemax software on a PC. The previous operator/installer locked out all administrative access to all the owners and employees and took off. So now I am trying to gain access to the contols section to activate cameras and change the time and date, without wipeing the drives. I was able to update the software, but this did not reset the passwords. As most people know, and I am finding out, the support division of Eyemax leaves a lot to be desired. So my question is.... Does anyone know how to gain access through a default password or back door password into the admin controls in order to set up another account as admin and fix all the problems within the system. I am runnning the dv-9120 version of eyemax software.