Jessay

Heya guys, so I am trying to help a lady friend of mine obtain data off her DVR since one of her places she rents was unfortunately broken into. She was paying a gentleman to assist her and after a week of waiting never received any updates and when she went to approach him he had literally done nothing with the system. So I meet up with her and got the DVR from her and now have it up on my spare monitor. I do not know the IP of the unit and was wondering how I could discover that. I do not have alot of DVR experience and this is certainly a pretty nice system and maybe not the best one for me to troubleshoot since I am inexperienced. I am currently reading over the manual and google searching (which is how I came to this forums). Alot of the topics I have read showed alot of the members of this forums to be very intuitive and I hope I can gain some assistance. My ultimate goal is to obtain footage from the DVR to provide to the police for the prosecution. I did notice a Serial port on the back and I do have an ethernet to serial cable I could try from my cisco configuring jobs I have done in the past. However I do need to learn this system as it looks like I will be handling this on a month by month basis. So like it or not it looks like I will be entering the tech world of DVR's! Thank you to anyone that assists, and really appreciate a community like this where a tech like myself could get some information

Welp 3 hours on the phone with pansonic DVR support did the trick I am successfully downloading the specific video footage I needed Thank you guys for the assistance the ultimate issue I was having apparently whoever they had previously configure the unit used an account that was restricted access from the menu once I logged in with the admin account (which was still left with the default u/p which I have changed now) I was able to hook up a vga monitor and obtain the network settings. Really appreciate the assitance and have this forum bookmarked now!

omg cant believe I didnt think of that of course connected machines duhhhh brilliant!

yea I have the DVR unit up and running on my bench right now I am trying to do an ip scan if I can get the IP than I can use the default Panasonic software I do see the usb connectors on the DVR I was just worried that I would potentially overwrite the video on it currently which is why I wanted to obtain the IP as that seems the standard way of retrieving footage

awesome thank you looking into it now

So no one can assist eh ;( Calling into panasonic to see if i can get some support via phone