jethro36

Can anyone please help with a HIKVision DS7008 embedded DVR, i have been tasked with decomissioning this system and have recovered it from the fire proof cage it was locked in. Unfortunately as luck would have it the manager was fired and he is the only one that had admin rights and he suddenly does not remember the password. I have tried all known combinations of passwords for admin being (admin,12345,54321) and all other possible combinations. I need to recover the info for the harddrives and then reset it, i cannot find any info on this DVR on how to hard reset or overwrite passwords. Any help will be greatly appreciated. J.D.

Thanks for all the input guys, to make a long story short. Local agents have now told me it's a free service, all i need do is take machine in to them, they will do contact HIKVISION give them serial number and then i can leave taking device with me as they will phone me with the release code. So this is what i will do. @tailbone - yes i have unplugged HDD and i don't get locked out as same usernames are still on the options with hdd removed so it's definitely a sistuation of the credentilas being stored in the nvram, i would just have thought like with a normal processor board you have a reset point somewhere which can be hardwired to clear the registers and default it back to a neutral state. Now if only i had a schematic for this! Thanks again guys for the input. J.D.

Yup, just confirmed it. Swapping out HDD does not help as all settings still remain so that theory even though plausible is blown. #Mindvision - Can i send them the serial number myself ? and also who do i send it too? Thanks for the quick feedback " title="Applause" />

Thanks for all the feedback and responses thusfar, what i have managed to establish is yes, this device can be reset but it has to go back to the agents which then has to connect it to HIKVISION and they have a window of 24 hours in which they generate a unlock/release code which is then mailed to the agent. A lot of trouble for something simple like this but at least the security concept behind it is good. My only concern about this method though is then i leave our valuable and sensitive information open for misuse while in these agents hands. Our company is a software developer with branches worldwide and the video footage stored could be used to someone else's benefit, and the agent has said all hard drives have to remain in the device. So depending on what my bosses in America say, i would rather flip this into the incenerator and be done with this than face any possible future repercussions. If by removing the hard drive it resets the p/word then wonderfull, i will give it a whirl and report back.

Hi there, yes it does have a small button cell/battery on board. I have taken it out and left it out for 30 minutes but all that happened was that the date and time was reset, all userinfo such as passwords and camera overlays are still in memory. I have found a small jumper block with two pins which i also tried shorting out(note this was done with all power unplugged) also this did not help even though i know some resets has to be done while shorting out and then powering on the DVR, just not too sure on this model as i don't want to fry anything and turn it into a doorstop. Any further help will be greatly appreciated.