Hi oricle Leo
Sorry for the delay just to update you on my progress. I ve now contacted the ISP they have told me that it is a Mac address not a static 1 and im now able to access the router to alter settings.
I am now not sure which settings i need to change or add so i can remote access.
Its a O2 router and network if that helps also ive had alook on the O2 forums and other people have had the same problem
Cheers Jay
PS O2 technicians are not yet trained up in this area lol