QC444

Crap! Still no Email and no FTP. Do yourself a favor. Avoid Q-See if you need to get MD email alerts or FTP backup. They don't work on the Q-See unit....and I believe they know it.

Thanks to everyone for the time loaned to this problem. NELLY...your screens look exactly like mine. You suggested I use GMAIL. Let me ask you this....Do you feel the SOFTWARE differentiates between email domains? In other words, for some reason related to the programming, it will send GMAIL emails but none other? The reason I ask is because barring this, I can clearly watch my network monitor and see if an attempt is ever made by the DVR to send an email regardless of the email domain. I have a Network security appliance that ALL traffic must pass through incoming and outgoing. I can watch in real time every single connection on all ports and all network addresses and from this I can tell the DVR never attempts to send an email OTHER THAN the test email which goes out correctly and works perfectly...ON TEST ONLY. So the program code inside the DVR would basically have to be going something like this.... "An alert has been received...but the destination email address is not a GMAIL email address destination....so do NOT send" However, I AM going to try your settings. Also...I posted that Q-See released their last Flash update SPECIFICALLY to address a known issue with this function. I suspect, they didn't properly resolve it after all.

I may have found something significant.. I went to the Q-See download center to see if an update was available and noticed this...... So it appears to be a known issue that they said was addressed in the last update....but it still doesn't work.

From experience, I would avoid Q-See if you need the system to send alert emails or FTP files because I never could get these functions to work and neither could Q-See Tech Support and believe me, I spent MANY hours on the phone (actually in chat) with them. If you do NOT need those functions to work, it's a pretty good system otherwise.

Hello Rory, I checked all these things and all was set accordingly. HOWEVER, in the TEST, no attachment was sent even though that was checked. Maybe the test will not send an attachment? Version is 2.606.QS00.0 Build Date 2011-03-01 Still can't get any emails on Motion Detect I still think it's an issue with QSee firmware that tey won't admit. I can't find anyone using this system that can send motion detect emails.

Hello, That link seems to be broken (BahamaSecurity). When I try to view the link to another thread on this forum it says I don't have permission to view it? It will send the TEST email only. The test email goes out and is received perfectly. That is why anyone who argues I don't have the email settings configured correctly should be incorrect. But none of the actual Motion detect emails ever go out. So, it would seem that the settings are not right but I went over and over them with ChrisH at Q-See tech support and they see correct. No one at Q-See was ever able to help me get it working. They gave up essentially. So far, I haven't found a single person with this same model who got emails or FTP working. I don't believe there is any way to get it working on this model. And I think Q-See knows that. This thread will hopefully be found by people Searching the Internet for QC444 so they can see this information.

I agree. Putting motion based email alerts in areas of high traffic is not recommended in my opinion. It gets to be almost a pain in the butt. Perhaps come up with some alarm related email alert instead to get the more "legit" emails. Are you saying ONE motion based email is too much ? That's all I tried to send at a time. Not sure how your scenario of too many emails applies to this thread's context The email alerts had nothing to do with high traffic areas. As far as this thread goes, I have no idea what you are talking about? Would you like to explain how your post relates? Maybe I missed something? It is not a delay of any kind. The DVR never attempts to send the packets containing the email over the network at all.....other than the test email. Based on that, the issue would appear to be 1). a Configuration error ( ruled out after hours on the phone with QC tech support (ChrisH). 2). A deficiency with the firmware in the DVR (most likely) However, I was hoping other people with an actual QC444 would chime in with their experiences.

Rory, Had to argue with the Moderator I cannot get any outgoing email alerts (other than the TEST email) I cannot get the FTP function to work. I will be modest and say I'm "familiar" with networking. The version is 2011-03-01 (I think it's their latest) This DVR is behind a Watcguard x700 Firewall appliance so I can see every single outgoing and incoming connection attempt to the DVR. I can tell you that in the case of outgoing emails.... 1). the TEST emails are hitting the firewall as expected 2). Production emails from motion detection are never making out of the the DVR onto the network. In other words, the DVR simply is not generating the emails. Otherwise, I would see the outgoing connection (even if it failed to reach the smpt server) So, After literally hours on the phone with QC, they were stumped. I was able to answer all of their questions and then some. I returned the first DVR to where I bought it and exchanged it for another...but that didn't resolve the issue. QC Tech support went over the settings with me with a fine toothed comb several times and found I had everything set up correctly but we made test changes anyway. Nothing helped. Can you let me know if your FTP test succeeds? But even if your functions work, are we using the same software? Mine came from CompUSA. thx

If this is the case, why then would the TEST EMAILS go out properly every time?

The important thing here is that I am able to send the TEST Email successfully.... So that rules out just about everything related to settings. For whatever reason, the TEST email works but No emails from the Motion Detection are ever sent. I have no idea why the test email would work fine every time but never the MD emails? I am still of the opinion that the Email and FTP functions on the QC444 do not work and that it is a known issue for QC as I spent TONS of time with their tech support and they were unable to get it working past the TEST email. FTP never works..even for one frame. You can call me paranoid..but.... I believe that manufacturers Google their products and IMO, post counter opinions to negate bad publicity in many situations. Often, the Planted poster has a brand new account created soon after a post by another member complaining about their product. It goes like this.... REAL CONSUMER..... FAKE COUNTER POST (Usually right after or soon after the real post)..... You see a clear tit for tat pattern. Granted, for all anyone knows I could be a competitor trying to diss QC....but I'm not. I would love to find out these functions actually work, but I'm reasonably network savvy and I haven't been able to so far. If I get it to work, I would come back and post accordingly. I still haven't clearly seen where someone here has those two functions working as they are supposed to.