That is certainly how I would have designed it. This would not be the first thing to make me think it is not well designed, though it is certainly the worst.
I don't know what has happened. My guess is that having filled the disk, it has reset and "wiped" the disk.
If that is what happened, then it is a really stupid design, but I can't think of another explanation.
But, unless you take a considerable effort to do so, when a disk is "wiped", it doesn't actually destroy the data, though, as you say, if it has been written over, it becomes very difficult to recover.
Maybe I am wrong, and it has just had a very busy few days that has filled up the disk.
Either way, I still want to find an alternative means of accessing it, as the interface they have provided is rubbish.