jpease

I think the camera has failed completely, after it configure failed message being up for about 15 mins, now all I am getting is a black screen. This is the same camera we've had to replace a couple of times already, so I would not be surprised if its just kaput.

Okay I powered cycle it through, even changed fuses, in it, and it is coming up, configure failed...so

I will contact my boss, to see if he knows where the power supplies are located and then I will power cycle them. That might be the trick. I'll let you know hat I find out. Thanks for all of the help.

Well, it's not in a set pattern, we usually have the two outside cameras criss-crossing our parking lot...that way we can control when we are in the office w/out doing the presets. It's mainly to try and catch folks breaking into cards. Now for the most part, I have just tried turning the server on and off, and disabling the camera and enabling the camera in the system as well...but I haven't figured out how to power down the camera itself w/out going up on the roof to do that.....I just googled tips and it didn't really give me a lot of information, but the information they did give, I tried to no avail.

Hey ladies and gents, my name is Pease (surname), I work for Luxottica Retail at the Memphis LOM Lab (Luxottica Optical Manufacturing) and I an asset protection Team Lead. I have been having issues with one of my PTZ cameras outside. It's just stuck in a position and I've tried looking for manuals or troubleshooting ideas, and none of the ones I have found have really worked. Is anyone familiar with these cameras?