ComSurv

Yes, we do. Even though it has a lot of room for improvement, the advantages it offers are very valuable. We realize it is a bit overwhelming for the end user (vs. the MxEasy and other vms's) but, once the customer is thoroughly trained to use it, they also find the advantages.

Mobotix charges $150.00 to reset the password. It is important that the password is safely kept... preferably by the integrator rather than by the owner! Giving the admin password to an owner while the system is under your responsibility is very VERY risky (for the integrator). All owners will tell you that they just want to have the password "just in case", the truth is that "curiosity kills the fish". Many end users believe they are more knowledgeable than the integrator that probably has 100's or 1000's of hours of hands on experience configuring these "complicated-to-configure" cameras and they can do a better job. Of course, when they screw up, they end up call you to say that either the camera sucks or that you did a lousy job. At any rate, you must return to fix their mess. For that reason, we do not give the admin pw to a customer unless they sign a letter of satisfaction/waiver. Mobotix cameras are the best cameras in the market. Their software is unlike anything else! As people get to know these cameras better, they will start dissapearing! Big surprise to the new user when he finds out the cam has a pw! If the integrator did his job correctly, Mobotix will know who the last rightful owner of the camera was, and will be able to return it. Hope this helps from the flip side of the coin!