first, the distance of 10mts is not a problem. it is usually can be ok even more than 1000mts.
if you can confirm the ptz is ok, then pls check below:
1 if the protocols of the DVR and PTZ are the same.
2 if the baud rate of the DVR and PTZ are the same
3 if the RS485+ and 485- connect is right
4 if the RS 485 wire is in good condition.