pavel.bushmelev

Hello, I had to change the Admin password for the AVerMedia AVerDiGi SEB3104H recorder for a customer. After I pressed 'save' the user list became empty. I tried adding new Admin user, but that didn't work either. After reboot, the systems asks to log on. None of the previously used combinations nor the default are accepted. I tried turning off the device and removing the on-board battery. After 10 minutes the battery was reinstalled and the the device turned on, but it still didn't accept the default credentials. I have downloaded the latest firmware and successfully updated the device. This didn't help either. The technical support doesn't react fast enough and I need to get this done quickly (have been struggling for 3 days by now). Any help is welcome! Please help!

I gave it a username Admin1 and a password. After I pressed Add, it didn't appear in the list of users. I was stupid enough to reboot it. Though I don't think it would work with any software, since the credentials were messed up...

Btw, right before the authorization screen pops up, there is some kind of icon of battery on the right of the screen. There is a plus sign in it and a tiny triangle on the side. This is shown for 1 or 2 seconds. I was hoping this is somehow an indicator of the on board battery, but after I inserted a new one, it still the same... Local office of avermedia doesn't pick up the phone... Frustration!!)

Currently not. It also was configured with static local ip and I'm not sure that it now will use dhcp all of a sudden. I have put it on the network now. This is my LAN though, not that of the customer.

User or admin and 111111 do not work. Incredible! Help!

User / 111111 didn't work. Put a new battery in it, unplugged hdd from sata and power. Put the USB with firmware. As expected, it booted from USB, recognized that the firmware is recent, boot normally without processing further. Now I see the login screen again.

User as the name and 111111 as password? I will try. Admin was gone from the list, now it is not filling in any username at boot. Should the battery be inserted?

Admin / 111111 Admin1 / 031965 (tried to create this after the Admin disappeared) Admin / 784836 (this is the one that was set before I tried to change anything) admin / admin (just to try) Admin / 123456