dbro257

Hello Everyone, We have been providing on demand IP camera service calls for the corporate residential locations for a client. They are now requesting that we provide service for the corporate location as well and they would like me to propose a service contract to compete with their current provider. That's great but I'm racking my brain trying to formulate one. There are 36 cameras total at 4 locations. They all have Axis AVHS service with edge storage. I would like to get them to upgrade to a VMS system at some point. We have been working in the residential and small business sectors for a few years so I'm not familiar with the contracts but transitioning into the commercial market is my goal. Would anyone be willing to share their service/maintenance contract with me as an example? I would greatly appreciate any help with this. Thanks

Thank you Varascope! This is a great help. I met with them today and tomorrow I'm going to begin working on the contract. I think I'm going to combine method 1 and 3 because the customer can be a whiner and they will not attempt a reboot. hahaha. I don't blame them though. That is the level of service they want. Do you have any insight on sales compensation for service contracts? Thanks again.

Has anyone tried Aventura NVRs or software? They say they are 100% license free but I haven't heard anything about them.