LUPUS

Please read my answer above more carefully. The DVR we are selling right now is the LE800 +. The old model has a completely different mainboard inside. The new model has the double of old models performance. That is why a firmware upgrade is not possible and the app is not made by us. @tomcctv: Please pay attention on our product name. Our website describes the NEW model LE800+. And this one do support PTZ control via mobile phone. This is why it works with our link you posted - it's the new one! The old model is not supported anymore since 1 year now. You can not find it on our website anymore. Anyway. We are willing to change the old one to the new one if you take the shipping costs for the returning. If you want to satisfy yourself before, you are invited to visit our booth at „Alarmes, Protection & Sécurité“ in Paris which starts from 20. to 22. September 2011 or just visit our Headquarters in Landau, Germany. The LE800 and LE800+ are really really successful in the market. It's not fair to complain about functions that were not advertised. Regards, Philip Wolff LUPUS-Electronics Customer Support

Hi all, this is the customer service of LUPUS-Electronics GmbH. I am answering in this forum as well, because I received a second email from an enduser who is using LE800. He posted a link to this forum as well. Just to make something clear: 1. We answered both emails from this customer. 2. A simple phone call would have solved this misunderstanding, right away. Concerning the issue with the PTZ iPhone control: If the customer ordered the LE800+, the ptz camera can be controled by the fingertips. But if he ordered the old LE800 (not the + model), PTZ control is not supported by the iPhone app. A PTZ support by the APP and old LE800 was never described in our documentation. Hope to make myself clear. And please CALL US if there are issues with our products! Regards, Philip Wolff LUPUS-Electronics Customer Support