MBarty

Just found out you only need to disable Surf Shield in the link scanner component, so you can still have most of AVG running. I guess something must have changed in a recent AVG update. I'm sure you can add a security exception in the advanced settings for individual programs. Just trying that now.

I've found a solution and can't believe it didn't occur to me earlier: Disable anti-virus software and it works flawlessly. I use AVG and I just temporarily disabled it and instantly i have control back over LAN. Thanks Kingofrock, you just mentioning firewalls put a lightbulb above my head. " title="Applause" />

The account i'm using is already Supervisor. After logging in with admin admin you can check in the configuration options.

Just an update. I had intermittent limited control return over LAN for a while earlier this afternoon. I haven't changed any settings. The only difference was I plugged the IR receiver cable into the back of the DVR so that I could use the remote control. This shouldn't effect LAN at all. For a while I could select cameras again through the software but still couldn't rewind the video. Response seemed less sensitive than I remember and frustratingly since restarting the software I can not get it working again. I really don't get what the problem could be.

Leaving the password field empty just results in an incorrect user/password pop up error. This just results in the "login procedure failed" error message. Thankyou for the suggestions though. I have noticed that the admin password code in the hard menu of the DVR is 0000 for changing things through the system menu but to login with Video Server E only admin/admin works as it has done for years.

I am in the UK yes. ISP is Eclipse but I forgot to say i'm trying to do this over LAN not over the internet.

Hi Probably not much help but just wanted to say i'm having the same problem (which is how i found this post). Setup is: AVTECH AV785 DVR with Video Server E 1.0.6.9 running on Win7. Had system working fine for 5 years. Did a major shop re-fit and the DVR has been sitting in a box for 6 weeks. Now reconnected and i can now only view the video. I can't select cameras or rewind video anymore. I can rewind by physically pressing the controls on the DVR box and this can be viewed fine on the PC monitor. I'm logging in with Admin also. The buttons aren't greyed out - they just have no effect when you click them. My only guess is that something has reset on the DVR while it's been unplugged for so long. I'll keep beavering away and if i find a solution i'll post it and hopefully you'll do the same.