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By way of an update, the thiefs got a visit from the local police who identified them from the photos from the CCTV. They returned to the shop that evening to return the stolen CCTV camera and next day were "invited" to attend the police station for a formal interview. They have been charged and released until the court hearing which is yet to be diarised. Apparently police no longer release you on bail!! We may get some compensation for damages but the police officer doubts that we can reclaim the full cost of repairs, etc. I did enquire about the data protection act as per some posts but they were not aware of it being used in this area but just in case I have registered now as didnt know about it before. Now to find a new CCTV engineer to right all the wrongs and a program that I can use to play back the cctv footage on - any recommendations (tried all options but they didnt work neither does Windows media player). Thanks, at least with the help of Tom it has seen some justice happen.

do you have the IP to log onto your system ??? Date needed is 26 December, Time 14.00 hrs to 15.00 hrs Cameras 4 and 7 have recordings of the gang involved. Thanks so much Catherine

The suffix on the files is .avc, I have tried to download 2 programs that will play H264 files but the one program speeds it up too fast and the other program wont recognise the files. Confused, I have loaded the files onto disc for the police but they cant play them either.

The only thing on the DVR is "16 Channel H.264 dvr" It is internet based as well. Thanks Catherine

Hi, I recently had a CCTV system fitted to a shop and a local thief has came a stole an outside camera which has been recorded and I want to give the footage to the Police for prosecution - I know its a long shot but worth a go seeing its all recorded. There are 10 cameras in the shop and 2 cameras have recorded footage that I want to download. Its using a H264 system and when I download to the laptop the viewing I want I cant call it back. I have managed to get it onto a DVD and given it to the Police but they rang last night to say that they cant play it. Tried 3 different programs for playback but 2 wont do it and the third does it too fast. The man who installed the system ripped turned out to be a cowboy and I wont contact him again. Can anyone help me to get this job done as I have spent 20 hours on it now and just want to cry. I can view it again and again, its says its downloading but I can play it back or find an easy way to put it on DVD. I have tried 3 laptops so doubt its a problem there. Theft took place on 26 December so not sure how long it will stay on the hard drive for (1 TB size)? The CCTV is internet based so if anyone can advise me I would be so so so so pleased. Thanks very much Catherine