rwx

I just rec'd the QC444, and cannot log into the Admin account -- tried admin/admin, but I got "invalid password". I have been working with tech support a q-see.com, but they don't seem to know how to reset the admin account. Any suggestions??? The other question is, do I really need the admin rights, if I have the "local" admin rights (888888 account)? I cannot see from the manual that there is any difference.

It seems that it was a problem with the Q-See DDNS. Problem solved.

I switched to Comcast as my ISP. Prior to switching, i had DSL and was able to view my security cameras away from home. The only change that was made was to replace the modem with one approved by Comcast. Now I cannot view the cameras remotely. (I can see them when I'm on my local network) I went to canyouseeme, and it says the port is open, and not blocked. Any suggestions as to what to do next?

I'm trying to get a good image when motion is detected, but keep the bandwidth minimized for the live view. I have a Lorex 1080P NVR. Some of the settings, like frame rate are obvious, but I don't understand the video quality setting. What does it really mean?

I installed the Lorex NVR (from Costco), and some of the cameras exhibit a "white out" every so often. The image goes almost completely white, and then recovers in a few seconds. Any suggestions to cause?

I just installed a QT428 for a friend, and am having a problem with remote (WAN) viewing: The IP is dynamic, and is updated using Q-See's DDNS service using the software built into the QT428, although since I installed the QT there has been no change in the numeric IP address. The DDNS service shows the current numeric IP. The problem is when I am using a PC browser (IE or Firefox) to log into the DVR. If I use the myq-see address (xxx.myq-see.com) it almost never brings up the log in screen. "We are sorry, 121via.myq-see.com cannot be found. We suggest that you check the spelling of the web address or try a different search term." I say almost because about 1 time out of 10 it works fine. If I use the numeric address (xxx.xxx.xxx.xxx) it almost always brings up the log in screen, and I am able to log in. I also have the Q-See app for my iPhone, and have the same result. "Connect to server failed" or HTTP connect failed" using the xxx.myq-see.com address works about 10% of the time, the digital address works about 90% of the time. Q-See says there are no problems with the web site. Any ideas?

When I went to an iPhone 5, my QT View stopped working right. It works fine on a 4s. Researching the comments in the App Store, it seems to be a common problem. Does anyone have a solution or alternative remote viewing software that will work with Q-See DVR's?

Has anyone been able to get the email to work? (when a motion is detected, it sends you an email with an attached image)

I thought a cable was bad on mine, but it works in the 3x3 matrix. It would not work on the 5+1 or 7+1 setting. The iPhone app and the PC viewer does not have the 5+1 and 7+1

shockwave199: What is the Swann system that everyone likes? I am looking for a system with similar requirements..

-- If I say anything wrong here, please correct me as I just am describing things the way I think they work--- Karen- It looks like you have success on your local (LAN) network, and cannot access your DVR on the WAN (internet). I had a lot of start up problems, but now everything seems to be working fine all of the time. I do not use CMS, I either use my iPhone with a Q-See app or my web browser (I use Firefox, although IE works fine too). I assume you have gone through the "can you see me" to see if the ports can be accessed over the internet. I went through the Q-See steps to make sure Firefox and my firewall software allows access to Web Client on my browser -I would first find the router's WAN IP and see if the myq-see.com site has the correct WAN IP (not the 192 number) There can be problems using the WAN to connect to the DVR at home. You may have to away from your LAN to check thing out. -Type in your WAN IP in your browser and see if you get a login screen, and can login. Try it again with the myq-see name. When I am on Firefox and type in http://xxxxxx.myq-see.com/WebClient.html, I get "Web Client" for the tab name and a light blue screen with User name, Password, Language and Login on the screen.

When I type in my IP, my browser brings up the log in screen from my security system DVR. How does the router determine that I have a DVR to log into, and which LAN IP to use?

I am helping a friend with a security system, and he wants to add two PTZ cameras, one to view a boat pier, the other to catch license plates of vehicles exiting the property. This is a vacation home, so most of the work with the PTZ will be over the internet. The pier camera needs to have a minimum of 90mm zoom for a 1/3" chip. The PTZ feature will probably not be used that much. The license plate camera camera would need a minimum of 40mm zoom to catch the plate of someone exiting. This will give a 6' wide field of view at 50' for a 1/3" chip, which looks like would work OK for plate recognition -- more zoom would be better. Vehicles exiting the property have to pass through a gate, and will probably be going relatively slow. PTZ is desired by my friend so he can make minor corrections via the internet.

I agree with the field of view comment. I am trying to size a license plate camera for a friend. I found that my 750 TVL camera needs to have about a 6' wide field of view to get a good picture of the tag. This will require that the zoom go out to 40 mm. Also, the live view is may be at half resolution.

I have a Q-See QT428 recorder and want two add one or two PTZ cameras. I use a web browser for most of my viewing, since I am remote from the recorder. Is it correct to assume that any PTZ camera can be controlled with the web browser controls?

Re: compatibility with DVR, do you mean if the camera supports Pelco-P and -D then it should be compatible with the DVR?

Using the IE browser, I am having trouble with the snapshot feature. Initially it caused a pop-up warning -- I wish now that I had written down the warning issued, but I clicked the "Don't show me this again" box. Now when I click on snapshot it brings up a directory as if it is asking me to select the path to save the picture, but it dies there. The default location for snapshots is already on the computer, under documents. Any suggestions?? Edit -- I think I found the problem. Please disregard.

Yes, my question is when I am off-site. I am not having a problem, I am just trying to understand how the process works. I assume that when I am out of my LAN, the WAN IP address will connect to the my router, and the router will point to the CCTV system. When I am local and look at my router set-up ("Attached Devices") I see the LAN address and the MAC address. I would think there would be some indication of the type of device(?)

Thanks -- I will make those changes. This might have something to do with updating my IP address. But as you indicated, if the myq-see site has the correct address, then it should work without these changes. BTW, today the myq-see site has worked every time.

Their last reply: "The reason myq-see is having issues is because the updates rely on the correct Primary and Secondary DNS addresses. You have the DVR set to STATIC which mean you need to manually enter these values. You have not done this. You can contact your ISP to get these addresses. If you had the DVR setup in DHCP or to obtain an IP automatically the DNS addresses would be obtained automatically, and the myq-see domain would work. The NO-ip domain must not require them" ---------------- I told them no-ip worked, just like putting the actual IP in the browser window. (no-ip is not being automatically updated -- i just manually put the right IP address in to check to see if it was a browser problem.) I also told them that the update is not a problem. The myq-see account has the correct IP, which has not changed in a week. Besides accepting updates to the IP, doesn't the DDNS just convert the domain address to the IP address?

It looks like dyndns charges now. I had not thought of using the router method -- thanks. I am having a debate with Q-See support on this issue -- they keep telling me to make changes to the DVR setup. However their DDNS has the right IP address. It looks like that shows that the link from domain name to IP address would work.

I think so too. After I posted this, I registered with no-ip.com and tested one against the other. When the q-see site was not working, the no-ip site would work every time, with Firefox and IE. I need the q-see site, because it is the only no charge site that the DVR will update with my current IP. I sent this info to the q-see to see if they would respond. (I had already opened an inquiry, but got the do this, do that, not our website, etc.)

I downloaded some DDNS software to update my dynamic IP, but it looks like it requires a program to run all of the time on one of my home network computers to assure that the IP is up to date. Since I do not keep them running when I'm away on vacation, I was wondering if there was any other solution.

Problem solved. My Q See recorder will transmit WAN IP updates without any PC running.

I'm going to install a system for a friend, but the Ethernet connection from the DVR to the modem may be impractical because of the modem location. Is there any problem with buying a modem extender for the Ethernet connection?