Marko190

Hey Guys Thanks for taking the time to read my post! Here is my situation: I have a 12 camera system which uses the PICO 2000 Premium DVR card. Out of the 12 cameras, I have 10 PTZs. Four of them are Elmos and six are Pelcos. Btw, how do I know if I am using a Pelco P or Pelco D protocol? Here is my problem. Recently, I had to replace my computer system since it was getting REALLY old and was starting to give me problems. So, while shopping around for a motherboard, we asked UCL Technologies, the company which makes the DVR card, if we could connect the PTZ controller, which is a RS-232 to RS-485 Adapter, through a USB to RS232 adapter as the motherboard we looked at had only one com port. They supposedly tested it and it worked for them, but it has not worked for me! I haven't been able to control the PTZ cameras and the program says that the PTZ server is not available! UCL tried to help me out, but ultimately they gave up and left me to figure it out. I connected one PTZ camera to the control and disconnected the USB to RS232 adapter. Upon restarting the program, I was able to control the camera, but after I un-clicked the mouse button, I loose control of the camera and have to restart the program again with the same results. Any help will be sincerely appreciated, I have spent MANY LONG hours trying to figure this out and am loosing my mind and am out of ideas! I tried to find the initial installer, but it seems like he is no longer in the business. Thanks! Mark

Hey, I am back! Sorry, got busy w/ work and life and didn't have time to install the Serial Port card. I managed to get around to it yesterday and IT WORKED! FINALLY! Alright, that dosen't mean that it went smoothly! First, I bought a 2 Serial Port and 1 Parallel Port card. The installation went well, but it was very moody, ie, the control was choppy! I tried updating the driver, re-installing the cards to no avail. Then I went around looking for another card, this time w/out the Parallel Port and was able to find it in a smaller computer store. It worked like a charm. Problem solved, PHEW! Lesson Learnt: A) USB to RS232 adapter does work, but ONLY w/ one protocol. The driver provided by the manufacturer will convert the USB to a com port. B) Don't buy a fancy Serial and Parallel Port card. Thanks for the help guys!

Hey Raaj Glad to be of help! Any more problems, feel free to post again! After being helped a few times for different issues, it's good to be able to give back! Cheers!

haha, I actually went and exchanged the USB for a PCI to serial port card today! Thanks for taking the time to help though, Crirvine!! Will post again in a couple days time!

Alright.... I cracked my head all over the place today and I almost installed Win 2000 back onto my comp, but I decided to rethink my approach one last time. I figured out that if I plugged in the RS-232 to RS-485 and then the USB, then the PTZ server won't work, but if I plug them in reverse order after restarting the computer, then it will work, but if I restart the computer, then I loose control again. So, tomorrow I am going to go buy me another USB To RS-323 or a USB to RS-485 and see if they can co-exist in harmony, hahah! Will keep you posted!

Oh! Sorry! So u need to do port forwarding.... well, I am not sure if the ports I enabled are default or specific to my program, but I am going to guess that it is generic. You will need to forward the following: Server Name Port Number 1 Video Server 1999 2 PTZ Server 16781 3 Remote Configuration Relay Server 10327 4 Remote Playback Server 10328 5 Remote Search Server (for playback) 10330 6 Motion Search Server (for playback) 10400 7 Chat Server 5001 8 Audio Server 5002 9 DSR HTTP Server 8080 (default) 10 Alarm Alert Receiver 9002 11 X10 Aux Control Server 5999 12 Vanguard Server 10340 13 POS Server 10350 14 PA Server 5004 For your convenience, I have attaced a screenshot of how I have my Port Forwading set up.... I use a Linksys. If you need help w/ port forwarding, then either look up the user manual or just google it online. I am guessing you know which address to log into for remote viewing... I can't help you w/ that, as they usually have their own ways of doing so... you should be able to pull something up in the help menu of ur program! Let me know if it helps! Cheers!

K, I was trying to figure out the Baud Rate and everything we talked about, but then I realized that a year ago, I had to re-install the security system and I didn't have to play w/ any of those settings. I just re-installed the program, enabled the PTZ and away It was still running on Win 2000 then. Will keep trying though, I guess... btw, thanks for your time!

Well, I did have a similar problem, when I tried to view the cameras using IE, i would see four blue boxes. So, try contacting the company for a Service Pack, if you have a legit, or try looking for the SP from wherever u got the program from. I contacted the company since mine was legit. Also, I doubt we have the same software.... mine is from UCL Technologies in Toronto. It's the PICO 2000 Premium, so i don't think i can walk you through the program settings. Anyhow, when u tried logging into ur remote view, did u see a pop-up blocked? If you did, then you have to allow the pop-up and download the active X file. Also, did u add the site to the safe list on IE? If you haven't, then open IE, on the Toolbar, click on "Tools", then go to Internet Options. Then go to the "Security" Tab, then go to "Trusted Sites", un-check "Require server verification........this zone" and add the address of your remote viewer.

Survtech Thx for replying. I am not sure if the port is enabled in the BIOS, didn't check there, will check it out when I go over. The PTZs were set up before by someone else long before. I just tried to duplicate the setup after I put in a new computer. The controls were also working fine before through two different Com Ports. Regarding running the control using the USB port, I had asked the DVR manufacturers if it would work and they supposedly tested it and told me that it would work. But now he's given up on trying to solve the problem.

Hey Raaj1970 I don't think we have the same system, but I had a similar problem and I contacted the company. They provided me with a Service Pack Update and it's worked well for me. Also, If you are using IE, then make sure that you download the ActiveX file which pops up when you load the remote view page. The pop-up might be blocked by a pop-up blocker. This is my best guess from what I have been through. Good Luck!

Actually, Survtech I gave it some more thought and I realized something. Since there are two different PTZ protocols, Pelco and Elmo, we are using two RS-232 to RS-485 Adapter. One of them connects directly through the computer's com port and the other one connects through a USB to RS232 adapter. Even if I only use the com port connection, I am having the same problem... Do you still think that I should try the USB-to-RS485 adaptor?

Thanks Survtech! I will try it out and report back in a few days time!