dbasberg

Thank you. There is a reset button and a button battery. I held the button down for two minutes without getting unlocked. I tried removing the battery overnight and it did not unlock. I tried holding the reset button down while powering up. So far none have got me out of the lockup. I really appreciate your trying to help and your suggestions are logical. I am very discouraged to be locked up even after all this. I guess they assumed a bad guy wanted to access the system might do all this. I sure wish I knew how you can get it u. I do not care if it gets unlocked back to factor defaults just so I can us it again. What a waste to have a good machine in this locked state ! Doug

I have a farm with out buildings and security concerns. I have GVI Security equipment and they went out of business. I can add equipment from other sources, but I have a problem with the DVR and no technical support. Someone hit several keys on the front panel and put the DVR in a secure lock mode. The manual says hold 'exit' button for 5 seconds and the menu will ask for our password. That does not happen( & not after 60 seconds either). I opened the DVR and found a reset button on the circuit board and that did not help. I removed power and the button battery on the board and that did not help. I am hoping someone can suggest how to get me out of this locked situation. Any help GREATLY! appreciated. Doug