Hello,
I have 2 Kalatel CyberDome series PTZ cameras. I am having issues with one of them. I have intermittent video loss, in 5 to 6 second spans while in tour mode. If I have the PTZ sitting still, it will record all day everyday, but in tour mode I lose video for 5-6 seconds at a time at a rate of once or twice an hour. When I lose the video feed, the tour remains in motion. Therefore I assume it is not a power issue. Everything between the 2 ptz's is identical; length of cable, setup, everything. 24VAC power, coaxial cables with BNC connectors at the dome and the dvr, RS422 line running from the back of the Digiplex IV matrix spliced in with a KTD-405 controller pad, and an RJ45 connector jack from the camera to the power/video lines. As mentioned I have control of the camera with the joystick, and it maintains in motion during video loss. I just do not know where to begin with finding what the problem is. Any suggestions? BTW, the video loss is never at the same point in the tour, and the loss is not in equal times between them. Thank You.