aibudo

Take the cover off, unplug the hard-drive and see if it will boot up then.

Deleted text. Don't need info now!

Had the same issue with a DVR awhile back and the hard-drive went to crap. Not saying that that is your issue though.

Gong along with what Kawboy12R said, as a last resort is to pause the video on your computer and do a "print screen". Copy that into a program such as Irfanview or the like and crop out your image. Kind of crude, but it will get you a "snapshot" in time of your playback video.

There is an email link (button) at the bottom of my post responses. If it doesn't work let me know.

Don't know if I can do you any good or not, but if you like you could try to email it.

"Hawkeye" is the model. I went to their website to look at the user manual and it's not available online as a pdf. What a bummer! http://www.sumvision.com.cn/product_details.aspx?pid=2316 http://www.sumvision.com.cn/product_details.aspx?pid=2316#Manual They don't even support their own product!!!!!!!!!!

DNS in many cases is just the Gateway Address. I have one customer using Frontier of which isn't the case. Will try to find some info on the Sumvision DVR. h.264 isn't a model number but the kind of compression.

Your screen shots were too small for me to view. Copied them to a graphic software package to blow them up, but then it was too distorted to see.

What make and model?

I will make one more response, then I'm gone. I'm in Indiana and you're in Pennsylvania? No way that you can be here in 2 hours, unless you have your own aircraft and landing privileges here. Signing out of this thread.

I don't like to get into "opinion" posts, but,,,,,,,,,,,,I guarantee that if my customers have an issue with their system, that I will be at their location within an hour. That is 7 days a week, 24 hours a day. When the police receive an alarm call at any of my customers, they call me and I meet them at the location. If you can guarantee that with my customers, I'll tell them to call you!

If I had to deal with only IP systems, I would quit. With the number of customers that I have installed systems for, if they were IP systems and had to keep them running, I would be in a mental hospital. Now, if you're a dealer and sell the systems with the understanding that once they're installed, you are no longer responsible, then ok. But, as a dealer that promises my customers that I will be available to service any issues they have as long as I am in business, I will stay with analog. I can not remember a time that analog has failed any of my customers with issues of theft, fraud of criminal mischief in being able to determine who it was by their video's. Now I suppose if a dealer or the consumer installs the camera's in the wrong manner, then I can understand the problem. I have been acquainted with electronics since I was 14 years old and am now 71. That said there have always been the "geeks" who seem to have to have the newest things out. In my area, they are also the one's who are constantly burning up my phone asking for help with their "new and better" equipment. My advise to them is to call the place where they purchased their "new and better" equipment to get help. Any one who is a dealer with a store front phone know what the common answer is. There was a comment in regarding phones. I still use a "flip phone", because it works. Never have to worry about the newest app's and learning the latest phone operations. I have a son, who has a new phone every time technology changes. The same comments that I hear are always the same. "Wish that I could figure this thing out". What a crock! I have had a few of my customers ask me if I could upgrade them to the new HD systems and I say sure, just upgrade your bandwidth from your ISP first and then after the install, I will not be responsible for connection issues. I have also had a few ask that if they purchase one on the internet, will I help install it. Absolutely not!!! No way, no how! Tried it once. Junk system, didn't work and they wouldn't pay me for my time.

In my opinion, any equipment that you purchase that doesn't have a "live" person to talk to when you have an issue is junk. I don't care who made it or who's name is on the front. I refuse to purchase equipment, to be used by my customer's, from anyplace that doesn't give me their "personal" phone number to talk to. If all I would be given is an 800 number, then I know I will be in trouble. When networking DVR's and connecting to the WAN, I won't promise connection unless I have a personal cell phone number for the local ISP tech, ie; Frontier, BridgeMax, Comcast, etc. So, if you purchase a product from Costco and are given a phone number that reaches a real live tech, it will be a good product, if not, then you have purchased junk. Sorry, if I upset anyone with the above comments, but I have been involved in the electronic service business for 57 years, of which 40 years is fulltime and lived way too many nightmare's with 800 numbers and automated recordings. I also don't care how many years you have been involved with a company or product, that doesn't have "personal" support behind it is not worth dealing with.

Amen! I monitor 4 technical website forum's and work for a living and check them when I have time.

Man, "tomcctv" I missed the "mobile" part. Don't llke to click on links very much, but in this case, I should have. You sure won't have motion detection working right when the vehicle is moving. That's for sure! I'm backing out of this thread. I won't be any help.

I haven't ever had an issue with motion recording on any of the DVR company's that I deal with. They were always adjustable in sensitivity and area's desired for detection. Sorry to hear that you had to be the one to purchase one.

My next guess would then be a ground loop issue.

What kind of cable are you using for video and power to each camera? Siamese RG59/18-2, Cat5, Cat6, etc?

I have run into this issue more than once. The current draw is "much" more when the IR's are turned on. Gnerally the power supplies are not capable of producing clean DC on multiple camera's. Particularly on commercial installs, I replace their power supplies with a higher current capable supply of at least 13 amp for up to 8 camera's. Dennis

I agree, forward any and all ports that are listed when initially setting up any DVR. If you find out later that you don't need one, you can then disable it. Port forwarding isn't necessary within the LAN, but is for the WAN. Dennis

Replace the camera. The LED's are fixed in the design of the camera.

Was it ok before you installed the problem plagued Windows 8?

You didn't say what footage (distance) you had between the DVR and camera's, but unless you are running very long distances, I would also use RG59 instead of cat5. Separating the PTZ control lines from the video line is better (in my opinion). I have installed CCTV systems in city parks and use Siamese RG59/18-2 with messenter for video and power and a separate cable with messenger for PTZ control. Absolutely no issues with noise, bars, etc. Really dont' know about the multiple cable to BNC adaption, but that could cause ground loop type problems. Not saying that that is your issue, but,,,,,

Yep, cheap camera's. Not enough IR led's and/or improperly focused (aligned) for the depth of field, which gives your the "flashlight effect"!