702Smurphy

Hey guys I need help! I work for a retail store and our whole system recently went down. We sent the Cc1 to Pelco and they replaced a bunch of stuff. We have 6 monitors for viewing cameras, but we are unable to control the monitors. For example, say you want to change monitor 1 to Camera 20. You would just enter camera 20 on the keyboard and it would switch. Well now when you do it, the camera changes on the keyboard AND you see it change on the diagnostic scree, BUT you don't see it on the physical monitor. We sent the files to Pelco and they reported that it works fine for them so they said it must be a hardware issue. So we then sent the video card that the monitors plug into, and once again Pelco could not find anything wrong with it. Can someone PLEASE tell me why this isn't working???

There's one matrix bay system with 98 cameras going in and 8 monitors coming out.

Is there a way to look at the files and see what the correct ports are?

Ok I tested the ribbon cable and it works fine. I looked up the proper position for the cables for the Cc1 on the in the manual, but they are not listed the same as when we originally removed them to replace the Cc1

Yes I am selecting the monitor then camera. The cables were placed back in the same exact ports. Could you please explain what you mean about the input cards?