Hi all,
I recently had a CCTV surveillance system in my shop by a technician and he was supposed to get it all up and running and configure the networking aspect so that I could remotely view the feed from my home PC or smartphone. But during the installation process we found he was cheating us and we had to fire him before completion of the work and he had only installed the cameras and the DVR by that time.
After that I myself purchased an internet connection for the shop so that i could enable remote viewing and up until now I am unable to get it to work and need some help.
So far I have done the following and works.
1. DVR + Cameras installed and working, can view it when connected to the monitor and also recording
2. I have connected it to my new internet router modem, assigned a static IP for the DVR and I am able to access the DVR from the local network.
3. I created a DynDNS account and also a host name and linked it to my router and my dynamic IP is automatically being shown and updated on dyndns regularly.
4. I have set up port forwarding for three ports for the DVR namely Port 80(for http access), 7777(DVR default) and 8888(Smartphone port)
But so far, I am unable to access the DVR from my home or from my smartphone. When i type in my hostname it just times out with no response.
When i checked to see if my ports are being forwarded correctly with canyouseeme website, it says all three of my ports are NOT open.
My DVR is a generic one with no brand name.
My Router is Huawei E5172s-920 model provided by my ISP (STC Quicknet 4G in Saudi Arabia)
After a detailed search on various websites on the internet I have with my knowledge so far come to a conclusion that I maybe having a firewall issue.
But the problem is that I do not have an option to disable firewall and it says in the details section "Firewall inbound (from internet to lan) policy dropped".
The only options I have in firewall settings are High, Medium, Low and Custom. No disable option.
I am attaching a few screenshots along with this. Please try and help me out and let me know what more details are needed.
Thanks in advance.