I'm trying to connect a Q-See QCN8001D HD dome IP camera to a Swann Platinum HD NVR8-7200 NVR (both from Costco). The NVR is working fine with the Swann cameras that came with it, but they don't sell a dome version, so I'd like to get the one from Q-See to work, which supports ONVIF.
Unfortunately, I can't get the Swann NVR to see the Q-See camera, when I plug it into an available port. I tried changing the camera configuration from Plug-and-Play to manual. I changed the protocol from SWANN to ONVIF, tried various port settings, and entered the correct login and password. Unfortunately, the status remains disconnected on the NVR camera configuration screen, and I can't access the video stream.
I know the Q-See camera works, because I can log into it directly when it's connected to my router. Theoretically, because the Swann NVR supports ONVIF, I presume this combination should work, but I'm confused about the right settings. Technical support calls to both companies did not yield any results.
Anyone have any ideas for things to try?