I have an ACTi E33 hooked up to a Synology D213j running Surveillance Station. Everything is working well, and the Synology records based on motion from the E33. The problem I'm having is viewing recorded video on my iDevices via the DSCam app. I can view live video, I get push notifications on motion detection, and I can see the recorded video files. When I click on a recording, a blank screen comes up and the video progress indicator at the bottom of the screen moves (without displaying any video).
I have contacted Synology support, and they say that it is a video encoding issue. Apparently, the ACTi is outputting video in H.264 High Profile 5.1 and iOS only supports up to High Profile 4.1. Synology says that the profile should be adjustable in the ACTi setup software. I see lots of encoding options, but the H.264 profile doesn't seem to be among the settings. Does anybody know how I can make the H.264 video from the ACTi compatible with High Profile 4.1?