I have the same issue with this product. I am using Windows 7 with IE 10.
I can connect using the supplied software (netviewer), changes settings, etc, but no live video. I also notice that if I click on the capture or the record button in the IE or netviewer interface, it will actually save a file that can be viewed in via the software. That would lead me to believe that it is not a video driver issue if the live format is the same as the saved format.
I have this working via my android phone, so I am using that as a work around, but I would much rather have the live feed on my desktop.
Anyone get this feature working?