pinnacle

Well were not a huge company but are growing fast...there loss! and to not offer any support unless we have a vender or training is just rubbish! When companies buy buildings sometimes you do inherit systems like CCTV...they could have been more supportive. Thanks Toni

Thanks CCTV-DAVE but after too much time wasted and not really getting anywhere and certainly no support from DM, we've decided to look at another system entirely. Would have been good if DM actually gave us the time of day or supported customers who perhaps run things a little differently. They had a way of doing things and unless you were trained etc etc they werent interested. A lot of man/Woman hours wasted. Thanks anyway Toni

I managed to figure it out! I didnt go into the 'dir' using telnet before and deleting current zip files. So when I uploaded the new files it was still looking at the old ones, hence a mismatch and a safe mode error. So that issue is resolved. A question, dedicated Micros provide upgrade software for the hard drives, but does this software work as a clean install when a Hard disk is formatted and connected to replace the old hard disk? also whats the best way to communicate when the IP address is at a 169 when doing a clean install? I tried using a seriel cable, and hyper terminal and it showed a 169 address. I couldnt telnet because the connection was dropping. Any ideas? Does the system support NTFS? Or any other format?

Also i spoke with Dedicated Micro support today as I did do a update on the software using the product software search online...and donwload the relevent files for my device SD32M30 (M3G), and then after following the instructions to unzip each file, the DVR rebooted a few times and the online browser showed to be in sfae mode. Upon telneting to do the final boot software upgrade i then couldnt telnet. At first it said on the telnet command, 'safe mode codec incompatible', I couldnt type in 'engmode' as per the instructions. I then couldnt get a telnet connection long enough to do anything. the browser became unavailble and then even trying a hyper terminal connection using a seriel cable between a PC running XP and the DVR and still no luck getting into the device as safe mode to access anything. The support staff I spoke to at dedicated micro kindly advised me they dont have to support me at all. And with that suggested maybe the files I have downloaded and unzipped are corrupt or not compatible 'codec, and main application, browser8', well that is hard to believe as the files were directly from there site, as each one was unzipped using telnet, I didnt get a single error. And Ive also tried downloading them again and using a USB still to try and upgrade that way also, also downloading the shtml file for the usb option. still nothings working now. I feel disheartened and tired of failing on every attempt. Any help would be appreciated. Cheers Toni

hi Radarthis, I had some issues trying to figure tihs out, so decided to cheat a little/lot, and got a HDD duplicator to mirror the old disk to the new one. And this has allowed the CCTV to boot up fine this way. Only issue Im having is that I was advised to format this as FAT32, however being a 3TB disk FAT32 has limitations and so it wouldnt work. I then decided to try and format as NTFS. The disk could be ready at 3TB and as I said its currently in the Netvu box and working...but the storage size on the configuration menu is still only showing as 750GB storage? Do I need to reset the settings for it to show the new HDD storage size? Your help would be greatly appreciated. Regards Toni

Hi, I need some advice in doing a clean install to a DM SD32M30 (PAL). We inherited this system with no information, distributor, nothing...so want to upgrade, but also replace hard drive. Have a nice 3TB as current one is only 750GB, and we want to capability to record for an entire month and store videos longer...rather than current of 7 days! To the point, i have a manual to follow which says to telnet to the unit first...however what am I connecting to as the new HDD is blank...so cannot use hostname or IP address like I would with the old HDD. Can I get some advice really on a clean install... I was advised of onboard flash memory by an engineer at DM who said if i put a new HDD in an d format is as FAT32 it should just copy everything across itself and take around 30 minutes or maybe longer! I tried that! I waited 2 hours and all I got was a flashing light! so that doesnt work! Please advise if I need to provide more information for some help with this. I have switched old HDD back for now whilst I figure this out.