its pretty sad actually, i cant really give you any more information. maybe i can rip the card out of the pc on monday and see if it has any info that might be useful to you. the computers that it is working on are windows xp. it just not working on all the machines with xp that we have. SP2 doesnt seem to be an issue. i really dont have any paperwork on this machine, so i am not sure how many more details i could give you. i already started to browse through the source code to look at line 1237. something about java, i can post the exact line if you want, that might be some help.
personally, i think this is 100% a software issue. however, i am not an expert with DVRs so that is just what my instinct tells me, from seeing this work on other pcs and not work on other pcs.
IE, i have 2 computers at home, both with xp pro. it works on one but not on the other.
thanks for your help so far. i will see what else i can dig up for you.
ps, bill and i know e/o. dont think that 2 people are having the same problem. haha...