arturorv00

Hello, I have some troubles with my DVR and just found this forum I hope you can help me. Basically I have a DH8000 HiSharp but it seems that it has the keypad locked as I see a red lock icon at the screen. I could unlock it if I hit the "lock' button on the remote control and entering the password. But now I when I hit lock it does not do anything, I replaced the batteries and I got the same results. Do you guys know if there is another way to unlock it? As I cannot unlock it , I cannot use it, so I need to take some videos out and I could not. I took the hard drive out and connected it to my pc and I was unable to see the hd. So it seems that it is in another format. I need the videos because someone broke into my house and robs it, so thats why I need urgent the videos. Thanks in advance.

no, I did not solve my problem actually the DVR was not mine and I think the owner discarded it. I will send a SMS message maybe I can help you! Pura vida!

Yes i hope customer service or someone else here can give me another ideas but thank you so much for your support and good ideas

Hmmmm very sad! The problem is that Im in costa rica and if I buy this DVR it takes one month in arrive here from china it seems that the DVR is only sell there. The front button are not broken because If I switch the source input they work good. I ve already sent some mails to the customer support but they havent really helped

Because the dvr is working fine, I mean it records and I am able to watch the cams, but I cannot unlock it . Do you know what is the OS of this DVR? Is there any way to read the videos inside the hd with a pc?

thank you for the answer, but no, it is weird but when I press menu button it doesnt do nothing, in fact only the volume keys are working right now on DVR. But if I change the source to AV I am able to see the menu. so that means the buttons are working good.