jcovarrubias

Hi, hope anyne can help me with this problem? I have an Avtech MDR759ZB DVR which works perfectly as a standalone unit, I use default 0000 for admin. However, when I connect to it over my local network I am unable to login via browser or videoviewer. At the welcome screen I have use username : admin and password: admin that Then, having entered the verification code (again, using uppercase when displayed) the login fails with the message: ERROR: Authentication error. My PC and DVR are on the same LAN, I can ping it, etc but unable to access remotly Hope any one can help. best regards Jorge

I need to hard reset DVR has anyone has a document how to do it on this model MDR759ZB? thank you

fertilebert, thank you; I do have these two password (they are numbers only) but these are not for videoviewer application only for DVR console. I already tried these two and no luck. Per best regards

first thank al for your replies and apologies for not clarifying, here are two comments: 1) DVR was previous configure so probably owner forgot remote users password (I'm assuming he changed it); I'm researching this with owner 2) I can´t create users with software I can´t get into DVR So I'll guess that I might need to reset factory default setting if owner do not have old admin password for connecting thru browser or video viewer question now Is there a way to reset from DVR system menu without losing recordings? OR do I need to reset removing battery from main board? is there another way to reset it? thank you regards

mateck8888, DVR has two accounts by default adminitrator and operator, however there is no option to create more accounts on it. I saw on video viewer SW that you can create more users with different permissions but I can´t get access as describe on my initial post. thank you