yozh

Hello, About 4 month ago I bought a IPC-HDW4631C-A From amazon, great cam and worked perfect until yesterday.... Im connected to a managed sg300 Cisco switch, and I can see that cam is getting power, but interface it self is never going up, not even for few seconds initially. I tried to switch the port, change jump cables(havent taken the camera yet near the switch). Any thoughts what might be going on?

Hello, I just got the ip-hdw2100 yesterday installed it outside and over night I got about 300 emails that the camera disconnected and reconnected to my synology NVR. When I look at the camera log I see Abort, Start up events. Also I disabled motion events, but it seems they are still occurring as per the log. Anyone seen this before ? Please help. When it work the camera is great, but this crash seems to be crazy. I checked and verified all wiring, but this seems like some kind of software issue ?

Yep. Same thing

Anyone know the new URLs for the snapshots ? Check this page https://www.ispyconnect.com/man.aspx?n=Dahua FFMPEG rtsp://IPADDRESS:554//cam/realmonitor JPEG http://IPADDRESS/cgi-bin/snapshot.cgi?loginuse=[uSERNAME]&loginpas=[PASSWORD] MJPEG http://IPADDRESS:554/axis-cgi/mjpg/video.cgi?camera=[CHANNEL] VLC http://IPADDRESS:554//axis-cgi/mjpg/video.cgi VLC rtsp://IPADDRESS:554/live VLC rtsp://IPADDRESS:554/ Yes I tried all of those... I get nothing or 500 server error. None work for the snapshot....

Anyone know the new URLs for the snapshots ?

Ok so everything is ok so far with out using detection on the camera, I`ll learn to live with that... But can some one tell me with the latest firmware whats the snapshot URL ? This is for 4300S running 2.420.0008.0.R, Build 2015-07-10....

Yeah this sucks... lower resolution camera actually worked better for me... go figure....

Hello All, First question: Last night one of my HDW4200S went dark... After much troubleshooting, I think its a POE issue on the camera, since it boots and works via power adapter, and other cameras are working from my switch, did any one ever seen this behavior ? Second question: I meant to ask this a while ago, but now I have a pressing need. For some reason HDW4200S has a much wider angle then HDW4300S. I tough it was the lens, but then I saw that they have same exact 3.6mm lens, I tried changing the resolution on 4300 to match 4200, but picture is still the same.... On the 4200, it seem much wider, almost like its 16:9 and on the 4300 it looks like 4:3.... Is there a setting I`m missing ? Or is it the sensor in 4200 ?

For your first question: I haven't seen it personally, but I've heard about it happening. It's probably the injector/switch failing. Your second question: The 4200S' max resolution is 1920x1080, which is 16:9. The 4300S' max resolution is 2048x1536, which is 4:3. Have you tried lowering the 4300S to 1920x1080 to match the 4200S? Thank you very much for a reply.... The switch is working fine, as other devices are working...... As you can see by my original post, I did lower the resolution, but its still the same.... I started doing more research and I see that it is the sensor and the angle that comes with it... I guess I`m out of luck... I dont even see 4200S being sold any more... Which is very sad...

I prefer the IVS feature on the 10.R version, rather than the newer 8.0.R (7-10). Does the Synology automatically connect or does the camera need to be configured to communicate with the NAS, if in which case, check the Storage setting on the camera. The storage settings are typically wiped while upgrading the firmware. You said it seems to be motion detection, so that may have something to do with the IVS feature. You can upgrade to the 8.0.R version which doesn't have the IVS. No Im using Synology as an NVR with Surveillance Station... Seems when I use cameras built in motion detection synology sees the cam as disconnected... I switched to use Synology motion detection and its seems stable... But I rather use the cameras motion detection to save on some CPU cycles...

Ok, after updating to some firmware in the middle I was able to get General_IPC-HX5(4)XXX_Eng_N_Stream3_IVS_V2.420.0000.10.R.20150424 on the cam... But now, my synology keeps saying its disconected, seems related to motion detection.... Camera is up and when view from the web gui its up... but synology keeps saying disconnected/connected...

Is that PAL ? I need NTSC version of that anyone has that ?

Hello Guys, Need a little help, my IPC-HDW4200S died last night, still looking in to it, possibly POE is not working. But I replaced it with a IPC-HDW4300S which I had spare not used (due to angle, I`m going to open another thread on that) But can you guys tell me which is the right firmware for this camera ? I got it about a year ago, and it has Software Version 2.420.0000.0.R, build : 2014-04-19... I`m looking around and saw this General_IPC-HX5(4)XXX_Eng_N_Stream3_IVS_V2.420.0000.10.R.20150424, tried loading on the camera, but it did not load..... I saw other posts and threads that talk about V2... I dont know if I have V2 or V1, how do I find out ?

Hello Guys, I`m looking for the latest and greatest firmware for IPC-HDW4200S. One of my cameras started rebooting again. SO I want to see if I can upgrade. Currently its running. Software Version2.400.0000.0.R, build : 2013-12-31 WEB Version3.2.4.161826 ONVIF Version2.3 Which has been stable for a while now since mid Sept 2014. EDIT: Ok Found a thread with all the firmware. viewtopic.php?f=19&t=44928

. Ok so here is a final update on my issue. There is something on my network, still not sure what it is, or what it could be (even after doing packet captures and going over it multiple times) that will signal/force/overload or something for the cameras to reboot. I was working with iTuneDVR member from here who suggesting moving to a different VLAN, which worked, no issues anymore cameras have been stable. I still cant find what actually caused the issue, but it is "fixed" now.

Isnt that what iTuneDVR said above?

Write me to e-mail and describe your current situation. At the forum too much written !!! Give me a full remote access to your IPC: set by it directly or if it is behind a router to address IPC place in the DMZ I'll see. Never mind. Email Sent via the forum. I really hope you can help me !

Hey iTuneDVR, Maybe you can help me with my issue, that I have been hitting my head on for a while now ! Its here. viewtopic.php?f=19&t=39039&start=45

Ok out of pure frustration I will post again, and maybe some one out there knows exactly what is happening. So after my last post the issue was resolved on its own(not sure if you can call it resolved) The cameras became stable, I replaced the bad 4200S with another 4200S and added a 4300S to the mix as a temp camera in the office. All got stable with out any reboots/crashes/hangs/etc... It worked likes this for about 2 weeks. No issues at all. Then my synology started acting up(1st time ever in 16 months I own it), there was a process that was eating CPU and I had to change a setting and reboot it. After reboot all went well, cameras were still up, I did see that Surveillance station had an update, so I did it, and as soon as the update started the cameras hung again and had to be manually rebooted. This was last Thursday (8/21) at night around 9-10pm. Then the whole hourly crash started again, every hour at x:44 (this time) the cameras hang and had to be manually rebooted. After trying few things and writing a script for rebooting the cameras via log in to the switch and disabling POE on port and enabling it, the issue stopped somewhere around Saturday morning or so. Everything was fine and cameras were stable again. Last night the issue reappeared again. Again all 3 cameras at exactly x:44 just go down. I`m able to telnet in to cameras now(thanks to guys on this forum) and looked thru everything. I cant see why at exactly x:44 they do this.

Updating from the file above my 2 x 4200S now show: Software Version2.420.0000.0.R, build : 2014-04-19 WEB Version3.2.4.184667 ONVIF Version2.4.1 While new 4300S shows exactly the same thing.

Worked on HDW-4200S and HDW-4300S

So yesterday 3-4 hours with out a crash, then started again and every hour on the clock at x:55 it hangs. Nothing attached to it, nothing when sniffing traffic to it, it just drops of the network and thats it. Im not sure how would synology do something like this to it. i ordered 4200s replacement and also 4300s to check. Anyone know where to get latest firmwares for this ????? I dont know, Im at a loss here on what to do or how to do it.

Huh? What does arping have to do with checking tcp ports' response? Or the MAC? So the camera doesn't even respond to ping? Check the hardware/network. The network part of the cameras starts way before any other server/service. Even with a broken firmware, 50% of the cameras are able to respond to ping requests. Something's fishy around there. LOL I`m sorry, I`m a network person. The way networking works, when a device becomes active on a network it first sends it MAC address and switch ports stores this address in the MAC address table (CAM) this MAC can be seen on a managed switch on the port that device is connected to. When another device wants to communicate on layer 3 via IP to another device on the network, its sends out a ARP request (still at layer 2), basically saying "who has IP X.X.X.X, please tell me" the device that has that address sends back the ARP request with its MAC address, the device then stores the ARP to IP entree for a specific time and does not have to reARP again.... Anyway back to this when the camera crashes/hangs there is no MAC on the switch port, hence no ARP there for no PING, or IP, TCP (Layer 4) communication going on, while layer 1 (physical connection) is still up... SO yes something fishy going on and I dont know what...

None of those show camera as a live, no MAC on the port eather and not ARPing out.

Intresting. They hang. No reboot. Have to manually reboot or the scheduled reboot at 2am reboots them.