Chuts

I've been going in circles for 3 weeks with the QSee tech support trying to get Remote Viewing working once more on my laptop. My system has been working for over a year. I had not checked remote viewing for about 2 months and when I did I found that the Internet IP had changed. No problem I thought, I'll simply use canyouseeme.org to get the new Internet IP. I did this once before with no problems. This time I could not get video using the new Internet IP. I could only get video using the local IP. Now QSee support wants me to update the firmware on the DVR because, he says, I'm using windows 8, in spite of the fact that I told him twice that I have always used Win 8 on this laptop to do remote viewing. From working with other computer techs, I know that updating firmware can sometimes lead to disastrous results and to me, in this situation, it does not call for a firmware update since everything worked before the Internet IP changed. What I see on the Web Service page when I try to do remote viewing is a list of the cameras and where the video should be is the big blue Q - the Quicktime logo. With the local IP, the Web Service page shows the video in the right hand panel. Thanks for any ideas towards a solution.

Can anyone suggest a forum where I might get some help with this? Thanks.