lumsden

Hi, I am in the process of installing a Samsung SDR-5100 with 10 camera CCTV system on my business network, but am currently running into many problems regarding viewing the camera stream on a local computer. When I type in the IP of the system into IE browser the Samsung web viewer loads up just fine and looks as though it goes through but the video viewing is just a black screen. I called up tech support and they tapped into my computer and said that the port's that the DVR system was trying to use were blocked and that I needed to get them unblocked by the internet provider. Upon calling the internet provider they stated that they had no ports blocked and that there should not be a problem. Any help is greatly appreciated! I am not very educated in network setups so if there are any vital pieces of info on my system that I have left out please let me know. Thanks!

I forgot to add that in our network there are multiple routers and I am unsure of the configuration since it is a very old system, I read into port forwarding and it almost sounds as though I may need to do that since the computer I am trying to access the DVR on is potentially on a "different" network. I have the DVR directly plugged into the main modem, I am just still very confused as to why the ports are coming through closed.