xavier4or

I captured this again today and waited for about 5 mins - but ACC5 client never launched. It seems like the ACC5 client gets "stucked" in the Background Processes and never makes it to the Apps (referencing the Windows Task Manager). I thought about uninstalling and re-installing but thinking if I should send this to Avigilon to help capture what is going on.

Thanks! But it doesn't seem to fix the problem. I enabled the NPAPI in Chrome and restarted but still get "ERR_UNSAFE_PORT". Did I miss something?

I haven't seen this ACC5 error message before: [2015-Apr-13 02:22:18 PM (PDT)] Recording interrupted on camera 'Sideyard' because the system time has been changed backwards. Recording will resume at 2015-Apr-13 02:22:36.768 PM. Not sure how my Hikvision camera changed its time backwards?!?

Thanks guy - this is definitely the trigger for the higher CPU utilization. When I move this down to High (default) - the utilization drops down to 20-30%. Question - the cameras do look noticeable better on Maximum vs High (in the 8 camera view) - is there anything I can do to help "enable" the Maximum resolution? I'm not sure if a video card, separate server, etc will help...

Maximum. But if I change to High - won't that downgrade the quality of the image? Which negates the 4k resolution goodness.

It sounds like I don't have a server "hardware" issue but client "hardware" issue. (Note my server and client viewer are the same system) What is driving the high client CPU utilization rate? 8x 5mp cameras? 4K monitor displaying the 8x (26x19) resolutions at the same time? Maybe the lack of a video card - but I do think the Intel Xeon has enough GPUs - esp since it fully supports 4k resolution. I guess here are some experiments that I could try: * Install a separate server system * Install a 4k video card * ??? Thanks for the help.

I guess I'm confused - if the Avigilon server is lightweight - will separating the server and the client really improve the CPU utilization rate? ssmith10pn - is your system capture on with the client running with all the camera windows "open"? I have noticed if I minimize the ACC5 client window - the utilization goes down dramatically. Glad to provide some screen shots if that would help.

Server is also my client. A few thoughts on this: * ACC5 Server is only taking up 2-4% of CPU utilization * Using a high-end Intel Xeon E3 with integrated graphics (p4600/4700). E5 don't have integrated graphics. * 4k video card are pretty expensive and not sure if I will get a better CPU/GPU utilization results I am also using my server as the Gateway client - although I have only 2 mobile devices that occasionally remote it. The Gateway software can be installed on the same computer as the Avigilon Control Center Server software, but it is strongly recommended that the Gateway be installed separately Thoughts? I presume the right workstation or server should be able to handle 8+ 5mp camera real time?

Hi. Regarding the microphone issue. Here is my camera set-up 8 Hikvision Cameras: 3x DS-2CD7283F-EIZHS (5mp), 4x DS-2CD7283F-EIZH (5mp); 1x DS-2CD783F-EIZ (5mp) 3x Line-in microphone: Louroe LE-075 Verifact E Microphone 1x Mic-in microphone: Louroe LE-770 Verifact A-ML Level Microphone For some reason ACC5 drops the microphone "association" when ACC5 admin tool quits, restarts, stops, etc... Avigilon had me do a Wireshark capture but still trying to root cause the issue. Some misc notes: * Avigilon is saying the HK cameras aren't listed on the ONVIF website, http://www.onvif.org/FindaProduct/ProfileProducts.aspx * Hikvision DS-2CD7283F-EIZHS spec sheet says ONVIF profile S compliant * Avigilon is contacting Hikvision for additional "information" I have called in a few times to Avigilon support and give them an 'A' - but this problem has been logged for 30 days with Avigilon now (3/13 filed date) and still no fix. Grrrr....

LOL. Well I do have several questions on ACC5 that I can start asking if there is interest. * Microphone loses ACC5 connection when ACC admin tool is stopped or restarted (Avigilon looking into this) * Server CPU utilization. Mid-to-high end server but CPU and GPU utilization is 80-100% with ACC5 on 8x cameras (26x19 resolution), 4k monitor * ACC5 HD storage utilization. Better to set max time storage (ie 60 days) or let ACC5 manage the disk quota and delete files? * ACC Mobile. Camera microphone thru app? App seems a little "rough" compare to HK iVMS 4500 interface. And several more ACC5 questions. I can start a new thread... FYI - I have been meaning to write-up a Hikvision iVMS 4200 vs ACC5 transition story. I finally got so fed up with the Hikvision SW that I started out with a trial version of ACC5 and end up purchasing a 8 channel copy. And now loving the ACC5!

Thanks. If I see it happen again - I will change the Hikvision time update to 1x week (10080 minutes). I'm guessing it is a fluke since I haven't see it on the other 6 cameras before. But I have only had the ACC5 for ~60 days - and loving it! ~

For the camera: NTP Server time.windows.com NTP Port 123 Interval 1440 min Same NTP server (time.windows.com) on the server. Maybe somehow they got out of synch? More curious than anything else since I haven't seen this before.

I have forwarded / open up around dozen other ports on my Asus wireless router (RT-AC68U) - but trying to add 2 new ports unsuccessfully. Here is where I am at: * Verified the 2 ports are listed in the router setting to be forwarded * Have tried deleting them and re-adding them a couple of times to the router * Tried rebooting the cable modem and the wireless Router * And I even tried to select 2 other ports number as a test case * But ports do not show open via external site (ie canyouseeme.org) Sorry for the newbiw question - but I am at a loss of what to try next.

Gotta love it. Thanks Hikvision for telling us what fixes or improvements you made. **************************************************************************** HIKVISION Europe Firmware Release notes **************************************************************************** Firmware version: v2.3.0.5 **************************************************************************** Language: English **************************************************************************** Updates: 1. Fixed some bugs.

Looking for the -S version of Hikvision 5mp dome camera: http://www.hikvision.com/en/us/Products_show.asp?id=7652 I got a couple of these from AliExpress in the past but my normal supplier can't seem to get them anymore. Anyone know of any other "recommended" AliExpress suppliers that I should send an email to? Thanks for any leads!

Glad this worked. This took me a few hours to finally figure this out... Not sure why you can't just install on top of the old version.

Hmmm. This has happened to me several times when upgrading the HK iVMS 4200 SW - but generally a full uninstall, run something like ccleaner, reboot - and then I install and run the new version just fine. Maybe double-check everything is uninstalled, clear your cookies, etc and try again?

Do you know if Avigilon has a test gateway to test out your ACC Mobile against their gateway? That might be one way to help root cause any issue? I am not a current Avigilon user - but I just downloaded the ACC Mobile version for my iphone to try out. But I can't find a test gateway either.

Hi. Are there any known limitation using Avigilon Control Center with Hikvision Cameras? Hopefully this isn’t a controversial topic… I have been researching this question a lot but I can’t find this answer. I am currently using Hikvision 4200 SW for client viewing and the Storage Server module . For the most part the SW is barely meeting my expectations but it always seems there is just one more SW bug or issue to debug. So I am thinking about switch to Avigilon Control Center – but I thought I would start with trying to understand if there are any known issues with the ACC with Hikvision Cameras. For example, will I get the motion detection, audio recording, PCNVR, etc features that come with HK iVMS 4200? Thanks!

And presuming that I want to purchase ACC5 (I haven't even installed it yet but since this question is active...) What is the role of the distributor? Do I get support from them vs Avigilon directly? And it seems the distributors set their own price vs a std price from Avigilon. So do I just "shop around" looking for the best price?

Thanks guys - appreciate the help with the answers. I would just install the SW and try it out but I am traveling this week... Last question (hopefully) - will the LPR module with Hikvision cameras doing anything / add extra functionality? I thought you need a special LPR camera... Thanks again.

I am looking at the 8 channel Standard or Enterprise edition - but do I need to purchase a separate module for microphone and speaker? I was looking at various Avigilon modules and noticed 8A-HD-NVMS-ENT (License for 8 microphone channels and 8 speaker channels) for roughly $600.

Ak357 - since you are a Avigilon Certified Partner - I thought you might know what this means: This is from the Avigilon website: http://avigilon.com/support-and-downloads/for-software/supported-cameras-and-encoders/ * Audio and I/O are not currently supported for any 3rd party devices. Motion Configuration is not currently supported for ONVIF devices. Does this mean I can't record audio? And not sure what Motion Configuration is? Thanks.

Excellent.. So no known limitations between them then? I was getting ready to install a demo copy but I thought I would double-check first.

Hi. Similar response that I just wrote that might help here as well. I bet you are you running 64-bit os? 16gb+ of memory? Better CPU and memory utilization is an issue with the iVMS 4200 software. I have literally been talking with their tech support on this for the past several weeks. I have a built a pretty high-end server, Xeon processor, 32gb of memory, etc - and it can code/decode 4k content with no issues. But the iVMS 4200 only taps into a small portion of the CPU or memory available. If you look at your task manager and the iVMS 4200 CPU and memory utilization you will see a huge disconnect where iVMS 4200 thinks it is out of system resources - but your task manager shows plenty of CPU and memory still available. You might want to try to install their latest iVMS 4200 SW, iVMS-4200 V2.3.0.4 Release Notes Highly improved the decoding capacity for live view and play back under 64 -bit system. It seems better but I have discovered another bug with the camera viewing area gets "clipped" in the 4200 SW. So I have to revert back to an old version - and waiting for the next version to be released. They have agreed to fix the camera "clipping" but we will see... Hope this helps.