Hello,
We've recently purchased a camera that does not have built in audio, specifically the Axis M3007. In order to get audio for our installation we also purchased the Axis P8221 IO module as well as a mic. Everything comes in to Milestone Enterprise. I have been able to go into the M3007 settings in Milestone and select the P8221 mic as the default mic. When I open the smart client I can hear the audio when viewing live. However, when I record the camera upon playback there is no audio.
Note that when I add the P8221 as a hardware device in Milestone that by default it adds a camera, mic and speaker. I have disabled the speaker since none is attached. I can't disable the camera because when I do it also disables the mic. If I check the mic settings I can select Record- Always, Never, or Follow video. I have selected Follow Video.
I can't figure out why this isn't recording the audio. Is it because the "Follow Video" option is actually referring to the camera that it detects as being attached to the P8221?
Any help is greatly appreciated.