Globalgroover

The Geovision software I purchased was brand new in the box. It came with a software disc and the 2cam dongle. When I load up the NVR and go to 'version information' the software version is 8.5.7.0 and the dongle is licensed for 32 GV IP cameras and 2 3rd party IP cameras. The PC detected the dongle when I first plugged it in but I installed the drivers from the software disc as instructed BEFORE I loaded the NVR software. If I unplug the dongle whilst the NVR is running an error message informs me it is not present. The NVR detects the cameras as Sanyo but with no model name or other information, tutorials I have seen on Youtube etc show a wealth of info after the camera has been detected but not in my case ! It just sits there saying connecting and goes no further. I have never seen an error message regarding number of licenses on the dongle, I have deleted and re-installed the cameras many times but no messages of this nature. Many thanks

Hi, Ive recently purchased a Geovision NVR with 2 camera dongle for 3rd party IP cameras. I hoped to use it with some Sanyo VDC-HD3100p cameras I have. I could already view these cameras in a browser on my internal network or remotely so I know they work fine. I wanted to be able to record the images with a POS overlay, that's why I bought the Geovision setup. Basically, the NVR software detects the Sanyo cameras on the network but fails to connect to them. The live view screen says 'connection lost' and they cannot be viewed but you can select an option within the NVR to go to the cameras own setup page where they can be viewed which seems strange. Has anybody experienced a similar problem and could they point me in the right direction to getting things sorted ? I assumed, as Sanyo cameras are supposedly supported it would be a straightforward set up but I am now completely out of ideas. I'm running the cameras POE via a Level One GSW 2693 switch. Any help would be much appreciated. Lee