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Good news! With the help of HD Security Store, the vendor that sold me the Dahua camera, I was able to get the firmware updated. Here is what was needed: In the config tool, when you select your particular camera and select the "Login" button, you're presented with IP Address, User Name, Password, and Port. By default, the port is populated with 37777. Simply change this to 3800, and Voila! The firmware installs correctly. I don't know why this works. My camera itself has the TCP port set to 37777, but who cares why it works as long as it does. I now have the General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0000.0.R.20140419 firmware running on my cameras. Nice! If you order a Dahua on Amazon, be sure to choose HD Security Store as the seller. Their support makes it well worth it!

Hi all. Does anyone have any tips for upgrading the firmware on my IPC-HDB4300C ?? I have two of them. Both purchased separately through Amazon and shipped from different companies in August 2014. They both have the same firmware. v2.210.W100.0.R build : 2014-01-15. Both cameras respond the same to the firmware install attempts. I have tried upgrading directly through the camera via System/Upgrade, and by using the Dahua General Config Tool. In fact, I tried version 1.06.1, 1.07.2 and 1.07.3 of the config tool. I even tried the Chinese language config tool. When upgrading directly from the camera via System/Upgrade, it just times out under "Transmitting files". It never gets past that point. I tried it in both Chrome & Firefox. IE does not let me log into the camera. It just sits at the login screen after entering credentials. When attempting to upgrade using the config tool, it sends the firmware file just fine, and then goes to "File Transmission Succeeded. System is upgrading now." - then displays "Upgrade Failed". The firmware I am attempting to install is General_IPC-HX5(4)XXX_Eng_N_Stream3_V2.420.0000.0.R.20140419.bin Any help is appreciated!